Title: Using fallback UTF to HTML entity conversion
Last modified: August 30, 2018
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# Using fallback UTF to HTML entity conversion
* Resolved [insightdes](https://wordpress.org/support/users/insightdes/)
* (@insightdes)
* [7 years, 9 months ago](https://wordpress.org/support/topic/using-fallback-utf-to-html-entity-conversion/)
* Hi Folks,
* We receive a PHP notice:
* `Notice: Using fallback UTF to HTML entity conversion in /home/user/public_html/
wp-content/plugins/wp-google-maps/includes/class.dom-document.php on line 29`
* at bottom left of our page.
* Help appreciated.
* Steve
- This topic was modified 7 years, 9 months ago by [insightdes](https://wordpress.org/support/users/insightdes/).
- This topic was modified 7 years, 9 months ago by [insightdes](https://wordpress.org/support/users/insightdes/).
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fusing-fallback-utf-to-html-entity-conversion%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 2 replies - 1 through 2 (of 2 total)
* [tillamook](https://wordpress.org/support/users/tillamook/)
* (@tillamook)
* [7 years, 9 months ago](https://wordpress.org/support/topic/using-fallback-utf-to-html-entity-conversion/#post-10673076)
* Hi Steve,
* I was just having the same problem this morning. I’m using the WP Google Maps
plugin, v7.10.33, and I encountered the same error.
* For me, the problem was that my server did not have DOM/XML support. As I have
my own Linux server, I was able to fix that by running
* ```
sudo apt-get install php7.1-mbstring
sudo apt-get install php7.1-xml
sudo apt-get install php7.1-zip
```
* and then restarting the server.
* If you use a third-party for hosting, perhaps send them this thread.
* These links might prove helpful:
[WP Google Maps: Settings page is blank](https://www.wpgmaps.com/forums/topic/settings-page-is-blank/)
[How do I install the dom extension for PHP7?](https://laracasts.com/discuss/channels/servers/how-do-i-install-the-dom-extension-for-php7)
- This reply was modified 7 years, 9 months ago by [tillamook](https://wordpress.org/support/users/tillamook/).
* [perryrylance](https://wordpress.org/support/users/perryrylance/)
* (@perryrylance)
* [7 years, 8 months ago](https://wordpress.org/support/topic/using-fallback-utf-to-html-entity-conversion/#post-10782342)
* Hi there,
* Thank you for letting us know. This is indeed a notice issued when you don’t
have the DOM library and multibyte functions installed, which are necessary for
our plugin to operate correctly across all platforms.
* I hope that helps?
* Kind regards
– Perry
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Using fallback UTF to HTML entity conversion’ is closed to new replies.
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## Tags
* [enable](https://wordpress.org/support/topic-tag/enable/)
* [server](https://wordpress.org/support/topic-tag/server/)
* 2 replies
* 3 participants
* Last reply from: [perryrylance](https://wordpress.org/support/users/perryrylance/)
* Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/using-fallback-utf-to-html-entity-conversion/#post-10782342)
* Status: resolved