Title: Using HTML template please help!
Last modified: August 24, 2016

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# Using HTML template please help!

 *  Resolved [CraftyMc](https://wordpress.org/support/users/craftymc/)
 * (@craftymc)
 * [11 years ago](https://wordpress.org/support/topic/using-html-template-please-help/)
 * Hey, I’m trying to use a HTML email template I created to reflect my website 
   but before postman sends the email it seems to add a bunch of `<br />` ‘break
   lines’ to the email.
 * The original html code doesn’t have any break lines but in the email log it’s
   full of them?
 * Any ideas?
 * Thanks
 * [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [11 years ago](https://wordpress.org/support/topic/using-html-template-please-help/#post-6176159)
 * it shouldn’t. it doesn’t do that to postman’s test email, which is both HTML 
   and text.
 * would you turn on [wordpress logging](https://codex.wordpress.org/Debugging_in_WordPress),
   turn on Postman logging (Postman -> Configure Manually -> Advanced -> LogLevel-
   > TRACE ), send your HTML email, and [send me](http://www.codingmonkey.ca/contact/)
   the log file wordpress creates?
 * you can use this plugin to manage WordPress logging if you don’t know how to 
   do it yourself: [https://wordpress.org/plugins/debug/](https://wordpress.org/plugins/debug/)
 * Turn off Postman TRACE when you’re done, it’s quite verbose and that file will
   grow quick.
 *  Thread Starter [CraftyMc](https://wordpress.org/support/users/craftymc/)
 * (@craftymc)
 * [11 years ago](https://wordpress.org/support/topic/using-html-template-please-help/#post-6176167)
 * I managed to get it to work but Iv’e had to remove all spaces and new lines. 
   Lets hope I never have to go there again because it looks a complete mess now
   lol just imagine 150 lines with no spaces or new lines, *my head hurts* lol
 * It would appear it was converting all the new lines to `<br />` instead of ignoring
   them. 🙂
 *  Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [11 years ago](https://wordpress.org/support/topic/using-html-template-please-help/#post-6176336)
 * Would you [send me](http://www.codingmonkey.ca/contact/) the email template so
   I can test it and see what’s going on? Is there a specific plugin you are using?
 *  Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/using-html-template-please-help/#post-6176415)
 * [https://wordpress.org/support/topic/simple-and-elegant-48?replies=1](https://wordpress.org/support/topic/simple-and-elegant-48?replies=1)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Using HTML template please help!’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/postman-smtp_7c7b78.svg)
 * [Postman SMTP Mailer/Email Log](https://wordpress.org/plugins/postman-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/postman-smtp/#faq)
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## Tags

 * [email template](https://wordpress.org/support/topic-tag/email-template/)
 * [html](https://wordpress.org/support/topic-tag/html/)

 * 4 replies
 * 2 participants
 * Last reply from: [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/using-html-template-please-help/#post-6176415)
 * Status: resolved