Title: Using plugin Knowledge Base generates blank page Last modified: January 10, 2017 --- # Using plugin Knowledge Base generates blank page * [AlexDisax](https://wordpress.org/support/users/alexdisax/) * (@alexdisax) * [9 years, 4 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/) * Hello, my site use Knowledge base plugin WordPress and allow the use of DK PDF. If I press Download PDF I get a blank page with only two words “Search for..” The post type is ht_kb * Any suggestions? Note that DK PDF Generator working properly and generates pdf of post type ht_kb * King Regards Alessandro Villani Viewing 8 replies - 1 through 8 (of 8 total) * [TonyM2](https://wordpress.org/support/users/tonym2/) * (@tonym2) * [9 years, 4 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-8641148) * Sorry to add to this thread but the solution may be the same as for my problem. * I find that DK PDF cannot exist with plugin FooBox Image Lightbox. * If I deactivate FooBox Image Lightbox it works fine. If it is activated then I too get a blank page. I tried, as an experiment to put the DK PDF button on a page with just a few words of text and I still got a blank page. * Thanks Tony - This reply was modified 9 years, 4 months ago by [TonyM2](https://wordpress.org/support/users/tonym2/). * Plugin Author [dinamiko](https://wordpress.org/support/users/dinamiko/) * (@dinamiko) * [9 years, 4 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-8689605) * Hi AlexDisax, sorry for the delay, * can you post the plugin (Knowledge Base) URL? thanks. * Plugin Author [dinamiko](https://wordpress.org/support/users/dinamiko/) * (@dinamiko) * [9 years, 4 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-8689662) * Hi TonyM2, * please create a new ticket with the steps for reproducing the issue. * Thanks, Emili * Thread Starter [AlexDisax](https://wordpress.org/support/users/alexdisax/) * (@alexdisax) * [9 years, 3 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-8757680) * Hello * the link to document of my site is for example: [http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/](http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/) * the wordpress theme is here: [https://themeforest.net/item/helpguru-a-selfservice-knowledge-base-wordpress-theme/8465592](https://themeforest.net/item/helpguru-a-selfservice-knowledge-base-wordpress-theme/8465592) and plugin is here: [https://codecanyon.net/item/knowledge-base-helpdesk-wiki-wordpress-plugin/5758910?s_rank=6](https://codecanyon.net/item/knowledge-base-helpdesk-wiki-wordpress-plugin/5758910?s_rank=6) Tanks Alessandro * Plugin Author [dinamiko](https://wordpress.org/support/users/dinamiko/) * (@dinamiko) * [9 years, 3 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-8793379) * Hi AlexDisax, * I can’t access [http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/](http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/) I don’t have these premium theme and plugin for testing. * blank page means an error in the server so maybe the only way that I can try to help you is via your server error log (you can grab it from your FTP or ask for it at your hosting provider), maybe there we can find the concrete error that points to the root of the problem. * IMPORTANT: don’t copy/paste your server error here (sometimes error logs reveal paths and sensible information about your server), if you want that I take a look, you can send me the error log file to [emili.castells@dinamiko.com](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/emili.castells@dinamiko.com?output_format=md) * Thanks, Emili * Plugin Author [dinamiko](https://wordpress.org/support/users/dinamiko/) * (@dinamiko) * [9 years, 3 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-8793396) * finally the page loaded but it takes too much time to load: [http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/](http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/) * first try to disable DK PDF plugin to see if it is causing that the website loads slow. if DK PDF is not the cause, then I recommend first you to look at why the page is loading so slow. * Thanks, Emili * Thread Starter [AlexDisax](https://wordpress.org/support/users/alexdisax/) * (@alexdisax) * [9 years, 2 months ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-8932188) * Hello Emili * you are right, our site has crashed. Now we have a new server and our site it’s fast. I have also upgrade DK PDF plugin but i obtain the same error. Would you check please now. Thanks, Alessandro * Thread Starter [AlexDisax](https://wordpress.org/support/users/alexdisax/) * (@alexdisax) * [9 years ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-9168495) * Hello Emily any news for my trouble? Thanks Alessandro Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Using plugin Knowledge Base generates blank page’ is closed to new replies. * ![](https://ps.w.org/dk-pdf/assets/icon-256x256.png?rev=3396282) * [DK PDF - WordPress PDF Generator](https://wordpress.org/plugins/dk-pdf/) * [Support Threads](https://wordpress.org/support/plugin/dk-pdf/) * [Active Topics](https://wordpress.org/support/plugin/dk-pdf/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/dk-pdf/unresolved/) * [Reviews](https://wordpress.org/support/plugin/dk-pdf/reviews/) * 8 replies * 3 participants * Last reply from: [AlexDisax](https://wordpress.org/support/users/alexdisax/) * Last activity: [9 years ago](https://wordpress.org/support/topic/using-plugin-knowledge-base-generates-blank-page/#post-9168495) * Status: not resolved