Title: Using [Shortcode] – Template is ignored…
Last modified: April 24, 2018

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# Using [Shortcode] – Template is ignored…

 *  [thefountain](https://wordpress.org/support/users/thefountain/)
 * (@thefountain)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/using-shortcode-template-is-ignored/)
 * Hello,
    I’m doing the ouput via shortcode – post number is working, views setting
   seems to be ignored – cutom template seems also to be ignored….is the whole output
   cached or am I doing something wrong? How can I clear the cache?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Presslabs](https://wordpress.org/support/users/presslabs/)
 * (@presslabs)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/using-shortcode-template-is-ignored/#post-10212983)
 * Hello [@thefountain](https://wordpress.org/support/users/thefountain/),
 * Do you have any errors in the PHP logs?
 * Can you provide us with a temporary account for your wp-admin area in order for
   our team to check and further debug this error? You can contact us privately 
   via email [support@presslabs.com](https://wordpress.org/support/topic/using-shortcode-template-is-ignored/support@presslabs.com?output_format=md).
 * Best regards,
    ~Presslabs Team
 *  Thread Starter [thefountain](https://wordpress.org/support/users/thefountain/)
 * (@thefountain)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/using-shortcode-template-is-ignored/#post-10213043)
 * Hello,
 * its just on a local machine – it seems that the shortcode is not using the template.
   
   When i do code changes in “class Toplytics_Shortcode” for testing purposes – 
   its working as expected.
 *  Thread Starter [thefountain](https://wordpress.org/support/users/thefountain/)
 * (@thefountain)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/using-shortcode-template-is-ignored/#post-10213800)
 * and its displaying wrong data…..I’Ve double checked with Analytics.
 *  Plugin Author [Presslabs](https://wordpress.org/support/users/presslabs/)
 * (@presslabs)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/using-shortcode-template-is-ignored/#post-10214050)
 * Hello [@thefountain](https://wordpress.org/support/users/thefountain/),
 * Thank you for reporting this issues.
 * What do you mean by wrong data? What is the difference we’re talking about between
   what Toplytics reports and GA shows?
 * There is a cache for GA reads, and all stats are automatically updated every 
   hour by a CRON job. Also, can you check if the CRON is properly set-up and working?
   You can view and debug CRON jobs with a tool like [https://wordpress.org/plugins/advanced-cron-manager/](https://wordpress.org/plugins/advanced-cron-manager/)
 * We’ll test your issues in a sandbox ourselves and let you know our finding.
 * Also, we have been working on a new version of Toplytics lately which should 
   be ready by next week. If we find any issues related to the reported problems
   will fix them and include them in this new release. We’ll also let you know when
   it’s available.
 * Best regards,
    ~Presslabs Team

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [Presslabs](https://wordpress.org/support/users/presslabs/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/using-shortcode-template-is-ignored/#post-10214050)
 * Status: not resolved