• Resolved costasergio

    (@costasergio)


    Hello,

    I need help with Product Feed Manager.

    This fields are well defined, check the link:

    https://ibb.co/GPNdjNy

    When i sync this fields with google merchant, i get the following errors:

    – Invalid value [gtin]
    – Missing value [shipping]
    – Invalid date and/or time [availability date]

    According on google documention this fields are required. So, i added to the list.

    I checked the documentation and it looks like i should use the Pro Version to better intregation. As this link: https://rextheme.com/docs/useful-options-on-the-controls-tab/

    I have a previous issue where i ask for support, here is again:

    When promoting alcoholic beverages, you may not do any of the following:
    – Violate applicable laws and industry standards for any location that you target
    – Target individuals below the legal drinking age
    – Imply that drinking alcohol can improve social, sexual, professional, intellectual, or athletic standing
    – Imply that drinking alcohol provides health or therapeutic benefits
    – Portray excessive drinking in a positive light or feature binge or competition drinking
    – Show alcohol being consumed in conjunction with the operation of a vehicle of any kind, the operation of machinery, or the performance of any task requiring alertness or dexterity
    
    In addition to the requirements above, there may be further restrictions based on your target country. See additional country-specific requirements under the Alcoholic Beverages policy: https://goo.gl/83nUmF
    
    Also, learn what you can do to address “alcohol” violations: https://goo.gl/IDybaI
    Examples of violations:
    
    Pack de Prova - 984 - https://vineadouro.com/loja/packs/pack-de-prova/

    I have already read the google documention about policy and I can’t find the problem.

    Someone can help me? I’m trying to fix it, but it’s not being easy :/

    • This topic was modified 4 years, 3 months ago by costasergio.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi,

    Can you please send me your feed link?

    Also, can you please give me a screenshot of any of your product’s backend where you’ve set the Shipping Cost and the Availability Date?

    And regarding the GTIN issue, you see, GTIN is a unique value that is different for each product, but I can see that you have set the Product ID as the GTIN ID – most probably you are getting the Invalid value [GTIN] warning because of this.

    However, you can send the requested information here, then we can do further investigation regarding your issues.

    Let me know.

    Thank you.

    Hi,

    I’m marking this thread as resolved here as you’ve already reached our site. We will discuss this issue there.

    You are always welcome to open a new thread if you face any issues with our plugin.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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