Title: UTF-8 Encoding Last modified: August 11, 2021 --- # UTF-8 Encoding * Resolved [yancho](https://wordpress.org/support/users/yancho/) * (@yancho) * [4 years, 9 months ago](https://wordpress.org/support/topic/utf-8-encoding-3/) * Hi, * We are noticing that the emails sent with WPMail SMTP are being wrongfully encoded. While the header shows they are encoded in UTF-8, wherever a non-UK language character is seen in the email, a few garbled text is visible. * ``` Date: Tue, 10 Aug 2021 18:08:17 +0000 From: =?UTF-8?Q?Parro=C4=8B=C4=8Ba_=C4=A6ad-DDDDDD?= Bcc: pXXXXXg Reply-To: XXXXXX@XXXXX.org Message-ID: <2021010.34405847@smtp-relay.mailin.fr> X-Mailer: WPMailSMTP/Mailer/sendinblue 2.9.0 MIME-Version: 1.0 Content-Type: text/html; charset=UTF-8 To: XXXX@gmail.com Subject: =?UTF-8?Q?Grazzi_tal-booking_tieg=C4=A7ek?= ``` * We tried also to use the PHP Mail within the plugin, to avoid whether it was SendGrid wrongly forcing the strange characters in the subject and elsewhere: * ``` Date: Wed, 11 Aug 2021 10:33:52 +0000 From: XXX@gmail.com> Reply-To: XXX@gmail.com Message-ID: X-Mailer: WPMailSMTP/Mailer/mail 2.9.0 MIME-Version: 1.0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 8bit To: XX@XXX Subject: =?UTF-8?Q?Booking_tal-Ikel_ming=C4=A7and_XXX_XXX?= ``` * So we disabled the plugin altogether and voila, no UTF-8 issues: * ``` To: XXX@XXX Subject: Grazzi tal-booking tiegħek Date: Wed, 11 Aug 2021 10:39:32 +0000 From: XXX@XX Reply-To: XXX@XXX Message-ID: X-Mailer: PHPMailer 6.4.1 (https://github.com/PHPMailer/PHPMailer) MIME-Version: 1.0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 8bit ``` * Looking at above: both **Content-Type: text/html; charset=UTF-8 Content-Transfer- Encoding: 8bit are similar in all the 3 cases, so we are at a loss what could be going wrong. Do you have any pointers, please? * Any help is extremely appreciated - This topic was modified 4 years, 9 months ago by [yancho](https://wordpress.org/support/users/yancho/). - This topic was modified 4 years, 9 months ago by [yancho](https://wordpress.org/support/users/yancho/). Viewing 4 replies - 1 through 4 (of 4 total) * [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/) * (@sanzeeb3) * [4 years, 9 months ago](https://wordpress.org/support/topic/utf-8-encoding-3/#post-14760457) * Hi [@yancho](https://wordpress.org/support/users/yancho/), * Thanks for reaching out. Could you please share a sample of text you’re using in Subject, and also your site health info if possible? It looks like a familiar issue. I’d also recommend updating the WP Mail SMTP plugin. * Regards, * Thread Starter [yancho](https://wordpress.org/support/users/yancho/) * (@yancho) * [4 years, 9 months ago](https://wordpress.org/support/topic/utf-8-encoding-3/#post-14760513) * [@sanzeeb3](https://wordpress.org/support/users/sanzeeb3/) I’m noticing that you replied to my post but am still seeing 0 replies and here I’m not viewing any replies. Can you kindly, re-reply, please? * Thanks - This reply was modified 4 years, 9 months ago by [yancho](https://wordpress.org/support/users/yancho/). * Thread Starter [yancho](https://wordpress.org/support/users/yancho/) * (@yancho) * [4 years, 9 months ago](https://wordpress.org/support/topic/utf-8-encoding-3/#post-14762978) * Hi [@sanzeeb3](https://wordpress.org/support/users/sanzeeb3/) * Text would be something like: * > Indirizz għad-Delivery … should be Indirizz għad-Delivery > Għażla ta’ Ikel… should be Għażla ta’ Ikel > Kummenti Addizzjonali test iehor > ħabba li sejjer kollox żmerċ …. should be test iehor ħabba li sejjer kollox > żmerċ Kif tixtieq tħallas id-donazzjoni tiegħek? .. should be Kif tixtieq > tħallas id-donazzjoni tiegħek * Here is site-health * ### wp-core ### * version: 5.7.2 site_language: en_GB user_language: en_GB timezone: +02:00 permalink:/% year%/%monthnum%/%category%/%postname%/ https_status: true multisite: true user_registration: false blog_public: 0 default_comment_status: closed environment_type: production user_count: 9 site_count: 5 network_count: 1 dotorg_communication: true * ### wp-dropins (2) ### * advanced-cache.php: true maintenance.php: true * ### wp-active-theme ### * name: AOM Classic Parish (classic) version: 1.0 (latest version: 1.6) author: averta author_website: [http://www.phlox.pro](http://www.phlox.pro) parent_theme: Phlox Pro (phlox-pro) theme_features: core-block-patterns, post-thumbnails, post- formats, woocommerce, html5, gallery, customize-selective-refresh-widgets, custom- logo, auxin-portfolio, auxin-shop, automatic-feed-links, title-tag, menus, starter- content, infinite-scroll, wc-product-gallery-zoom, wc-product-gallery-slider, header-footer-elementor, widgets, editor-style theme_path: /var/www/vhosts/XXXX. 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XXXX.XXX/wp-content/plugins WP_MEMORY_LIMIT: 64M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined * ### wp-filesystem ### * wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable * ### jetpack ### * site_id: 178457456 ssl_cert: No time_diff: 142 version_option: 9.9.1:1627836860 old_version: 9.9.1:1627836860 public: Public master_user: #2 mpulis current_user:# 2 mpulis tokens_set: Blog User blog_token: 78czq^D96d3aJ()YDwQw2fGFdG!jLObw user_token: AdTXxx4IgZxpD5nRQbkmC54KLakFyAE2 version: 9.9.1 jp_plugin_dir: /var/www/vhosts/ XXXX.XXX/multisite.XXXX.XXX/wp-content/plugins/jetpack/ plan: free protect_header: false full_sync: {“started”:”Sun, 08 Aug 2021 13:21:03 +0000″,”finished”:”Sun, 08 Aug 2021 13:22:07 +0000″,”progress”:{“constants”:{“finished”:true},”functions”:{“ finished”:true},”options”:{“finished”:true},”updates”:{“finished”:true},”themes”:{“ finished”:true},”users”:{“total”:”4″,”sent”:4,”finished”:true,”last_sent”:”1″},” terms”:{“total”:”20″,”sent”:20,”finished”:true,”last_sent”:”1″},”posts”:{“total”:” 247″,”sent”:247,”finished”:true,”last_sent”:”8″},”comments”:{“total”:”0″,”sent”: 0,”finished”:true,”last_sent”:”~0″},”term_relationships”:{“total”:”75″,”sent”: 75,”finished”:true,”last_sent”:{“object_id”:”8″,”term_taxonomy_id”:”4″}},”network_options”:{“ finished”:true}},”config”:{“constants”:1,”functions”:1,”options”:1,”updates”: 1,”themes”:1,”users”:1,”terms”:1,”posts”:1,”comments”:1,”term_relationships”: 1,”network_options”:1}} sync_size: 156 sync_lag: 1 hour, 18 minutes, 57 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {“home”:”https:\/\/ XXXX,XXXX”,”siteurl”:”https:\/\/XXXX,XXXX”,”WP_HOME”:””,”WP_SITEURL”:””} idc_error_option: false idc_optin: false cxn_tests: All Pass. * Thread Starter [yancho](https://wordpress.org/support/users/yancho/) * (@yancho) * [4 years, 9 months ago](https://wordpress.org/support/topic/utf-8-encoding-3/#post-14763028) * I updated to 3.02 and bug has been fixed 🙂 * Thanks a lot for your suggestion to look at plugin update Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘UTF-8 Encoding’ is closed to new replies. * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440) * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/) * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/) ## Tags * [encoding](https://wordpress.org/support/topic-tag/encoding/) * [utf-8](https://wordpress.org/support/topic-tag/utf-8/) * 4 replies * 2 participants * Last reply from: [yancho](https://wordpress.org/support/users/yancho/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/utf-8-encoding-3/#post-14763028) * Status: resolved