Title: UTF8 Problem
Last modified: August 22, 2019

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# UTF8 Problem

 *  [jjkim](https://wordpress.org/support/users/jjkim/)
 * (@jjkim)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/utf8-problem-2/)
 * I was using Ultimate Member a year ago – and on someday, after updating the plugin,
   it stopped to support non-English in profile
 * I am using AWS Lightsail and other plugins regarding members have no problem.
   What shall I do?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Futf8-problem-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/utf8-problem-2/#post-11860109)
 * Hi [@jjkim](https://wordpress.org/support/users/jjkim/),
 * Can you please clarify what do you mean “it stopped to support non-English in
   profile”?
    Please attach screenshots if possible. The Ultimate member supports
   other languages via translation files which are downloaded automatically if the
   language file is present in [https://translate.wordpress.org/](https://translate.wordpress.org/)
 * Regards.
 *  Thread Starter [jjkim](https://wordpress.org/support/users/jjkim/)
 * (@jjkim)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/utf8-problem-2/#post-11860452)
 * Thx for answer. When I write something in non-english, it changes into ???
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/utf8-problem-2/#post-11860686)
 * Hi [@jjkim](https://wordpress.org/support/users/jjkim/),
 * Please attach the screenshots of this issue.
 * Regards.
 *  Thread Starter [jjkim](https://wordpress.org/support/users/jjkim/)
 * (@jjkim)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/utf8-problem-2/#post-11862491)
 * Before [https://photos.app.goo.gl/XJcZDmg4wswRotkb8](https://photos.app.goo.gl/XJcZDmg4wswRotkb8)
   
   After [https://photos.app.goo.gl/LyF5984hcMCTr6yW9](https://photos.app.goo.gl/LyF5984hcMCTr6yW9)
 * When I install ultimate member to a new AWS site, there’s no problem.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘UTF8 Problem’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [jjkim](https://wordpress.org/support/users/jjkim/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/utf8-problem-2/#post-11862491)
 * Status: not resolved