Title: Valid Email Error
Last modified: November 13, 2024

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# Valid Email Error

 *  [andyjimc](https://wordpress.org/support/users/andyjimc/)
 * (@andyjimc)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/valid-email-error/)
 * The whole process works properly, but when the client tries to apply the emailed
   coupon code they get the following error “Please enter a valid email at checkout
   to use coupon code”
 * I thought it might be a woocommerce error but I created a coupon with the same
   email restrictions and it works just fine.
 * I’m aware of the email restrictions of each coupon. Please assist, we have been
   dealing with this for a long time know
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fvalid-email-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/valid-email-error/#post-18134772)
 * Hi,
 * Thank you for reaching out to us.
 * Looks like you disable our plugin. For the reported matter – Please check the
   email address. The address which the coupon code was sent to and the email in
   the billing address on the Checkout page must be one.
 * Best regards.
 *  Thread Starter [andyjimc](https://wordpress.org/support/users/andyjimc/)
 * (@andyjimc)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/valid-email-error/#post-18137308)
 * I disabled the plugin because it was causing too many issues for my customers.
 * I’m aware that the email needs to match in both cases; however, even when I copy
   and paste the email address and coupon code directly from the WooCommerce coupon
   section, the same error message still pops up.
 * I need a solution as soon as possible, if the pro version is needed just say 
   it
 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/valid-email-error/#post-18139756)
 * No, you don’t need premium plugin to make features available in free plugin works.
   However, since the issue doesn’t occur on our site, I would need to check it 
   on yours. Can you please [open a ticket](https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/)
   on this [Support Forum](https://villatheme.com/supports/forum/presale/)?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Valid Email Error’ is closed to new replies.

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 * [Lucky Wheel for WooCommerce - Spin a Sale](https://wordpress.org/plugins/woo-lucky-wheel/)
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 * 3 replies
 * 2 participants
 * Last reply from: [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/valid-email-error/#post-18139756)
 * Status: not resolved