Title: Valid users getting blacklisted
Last modified: February 2, 2018

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# Valid users getting blacklisted

 *  Resolved [donpooper](https://wordpress.org/support/users/donpooper/)
 * (@donpooper)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/valid-users-getting-blacklisted/)
 * Valid users continue to get blacklisted including myself. how can I turn this
   blacklist feature off or fix it so that people are not getting frustrated because
   they are getting locked out. Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fvalid-users-getting-blacklisted%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/valid-users-getting-blacklisted/#post-9931580)
 * Hello,
 * Thank you for your request.
 * Could you mark mistakenly blocked requests for us? We will tune our filters.
 * Instruction: [https://cleantalk.org/help/faq#feedback_spam](https://cleantalk.org/help/faq#feedback_spam)
 * Best regards
 *  Thread Starter [donpooper](https://wordpress.org/support/users/donpooper/)
 * (@donpooper)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/valid-users-getting-blacklisted/#post-9931624)
 * i have the security filter not the spam filter. I don’t see where to mark spam
   not spam in my options. i do have the options to add to whitelist or blacklist.
   am I missing something?
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/valid-users-getting-blacklisted/#post-9932017)
 * Sorry, I did not notice at once. We see only 2 records in your list.
 * Please add yours and trusted IPs.
 * If you have more questions please, ask your question about CleanTalk account 
   and service here in our private Ticket System:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * This way we will know your CleanTalk profile and could check everything that 
   is required.
 * WordPess.org Support Forum is for plugins only.
 * Sorry for the inconveniences.
 * Your CleanTalk Control Panel: [ [https://cleantalk.org/my/](https://cleantalk.org/my/)].
 * Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Valid users getting blacklisted’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/valid-users-getting-blacklisted/#post-9932017)
 * Status: resolved