Title: Validation error after complete Last modified: March 22, 2022 --- # Validation error after complete * Resolved [Gebrüder Holz](https://wordpress.org/support/users/gebuederholz/) * (@gebuederholz) * [4 years, 2 months ago](https://wordpress.org/support/topic/validation-error-after-complete/) * Hello everybody, we’ve been using the PayPal Standard Plugin and tried to switch to the new one. But it doesn’t work. Users can’t complete the payment. If they click the final button of the PayPal Popup they get back to the checkout form with lots of validation errors: “name is required” “street is required” and so on. * Best Thomas * ### WordPress Environment ### * WordPress address (URL): Site address (URL): WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – * ### Server Environment ### * SUHOSIN Installed: – Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/ cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 6.3.1 WC Database Prefix: wp_ Datenbank-Gesamtgröße: 19.91MB Datenbank-Datengröße: 15.43MB Datenbank-Indexgröße: 4.48MB wp_woocommerce_sessions: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB 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Engine InnoDB wp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB * ### Post Type Counts ### * attachment: 155 custom_css: 1 customize_changeset: 1 nav_menu_item: 21 page: 21 post: 1 product: 16 product_variation: 6 product-feed: 1 revision: 344 shop_coupon: 101 shop_order: 222 shop_order_refund: 2 wcpa_pt_forms: 6 wphb_minify_group: 8 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (15) ### * Koko Analytics: von ibericode – 1.0.29 Cool Zeitleiste: von Cool Plugins – 2.3.3 WooCommerce Coupon Generator: von Jeroen Sormani – 1.2.0 DSGVO All in one for WP: von Michael Leithold – 4.1 Favicon by RealFaviconGenerator: von Philippe Bernard – 1.3.23 Hummingbird: von WPMU DEV – 3.3.2 Loco Translate: von Tim Whitlock– 2.6.1 Ultimate Addons for Gutenberg: von Brainstorm Force – 1.25.4 WooCommerce Custom Product Addons (Free): von Acowebs – 2.6.1 Sofortüberweisung 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Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [4 years, 2 months ago](https://wordpress.org/support/topic/validation-error-after-complete/#post-15501350) * Hi [@gebuederholz](https://wordpress.org/support/users/gebuederholz/), * On the Checkout page, users must still first provide the details in the required form fields as was the case with the PayPal Standard integration. * The buttons on the non-Checkout pages work differently as these will collect the buyer details from PayPal and automatically transmit them to the WooCommerce Checkout form fields: [https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-on-non-checkout-pages](https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-on-non-checkout-pages) * The PayPal smart button on the checkout page replaces the place order button and still needs the Checkout details to be present. There is currently an issue that prevents the form field validation from happening directly when the user clicks the PayPal button, but we are working to resolve this in a future update. You can read more about it in the GitHub issue here: [https://github.com/woocommerce/woocommerce-paypal-payments/issues/513](https://github.com/woocommerce/woocommerce-paypal-payments/issues/513) * But basically, this would be the expected behavior for now if the buyer doesn’t fill in the required Checkout fields. * Kind regards, Niklas * Thread Starter [Gebrüder Holz](https://wordpress.org/support/users/gebuederholz/) * (@gebuederholz) * [4 years, 2 months ago](https://wordpress.org/support/topic/validation-error-after-complete/#post-15501575) * Hello Niklas, thanks for your response. I’m ok with what, so the topic can be closed. * Part of the problem was for me that the “shipping other than billing” checkbox was set by default. So the user hat to provide shipping details even if he hat already provided them through PayPal which let to confusion. * Best Regards Thomas * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [4 years, 2 months ago](https://wordpress.org/support/topic/validation-error-after-complete/#post-15503682) * Hi [@gebuederholz](https://wordpress.org/support/users/gebuederholz/), * I see. Yes this particular configuration is currently not handled in the most ideal way and we created an issue about it earlier today: [https://github.com/woocommerce/woocommerce-paypal-payments/issues/557](https://github.com/woocommerce/woocommerce-paypal-payments/issues/557) As PayPal only provides one address by default, we will look into filling the PayPal address details in both the WooCommerce billing and shipping fields if both are required. For the two other shipping configurations, the current behavior shouldn’t be a major issue. * Kind regards, Niklas Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Validation error after complete’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) ## Tags * [paypal](https://wordpress.org/support/topic-tag/paypal/) * [validation](https://wordpress.org/support/topic-tag/validation/) * 3 replies * 2 participants * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/validation-error-after-complete/#post-15503682) * Status: resolved