Title: Variable product calculation problem
Last modified: January 8, 2021

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# Variable product calculation problem

 *  Resolved [devvn](https://wordpress.org/support/users/devvn/)
 * (@devvn)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/variable-product-calculation-problem/)
 * Hi Woocommerce support system!!
 * I have been approached by customers that were unable to add products to the shopping-
   cart. All of these customers have iPhones and tried to add varaiable-products
   to the cart.
 * It seems that on certain iPhones (not all models or OS versions) the price is
   not being calculated after selecting al product options. I have tested this in
   multiple browsers (Safari, Chrome, Firefox) with the same result.
 * I would like to know why this is happening and what i can do to help these customers.
 * Thanks for the help in advance.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/variable-product-calculation-problem/#post-13880959)
 * Hi there,
 * This isnt something that I’m able to replicate on my local testing site. With
   this in mind, please do the following:
    - Share a copy of your status report found under **WooCommerce > Status**
    - Share the exact link to a product where this is happening;
    - Indicate which phone models & makes as well as the browsers on each where 
      this is happening
 * Thanks!
 *  Thread Starter [devvn](https://wordpress.org/support/users/devvn/)
 * (@devvn)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/variable-product-calculation-problem/#post-13881903)
 * Hi,
 * Thank you for the quick response.
    The problem is that I do not know the makes
   and models where this is happening, therefor i also had some issues with replicating
   the problem myself. I would have to call my cutomers back. It seems the calculation
   is running by javascript which seems to not be triggered on some devices.
 * This is a link to one of the products that have this problem:
    [https://www.wagenaarpoelier.nl/shop/kalkoen/binnen-scharrelkalkoen/binnen-scharrelkalkoen-uit-frankrijk/](https://www.wagenaarpoelier.nl/shop/kalkoen/binnen-scharrelkalkoen/binnen-scharrelkalkoen-uit-frankrijk/)
 * Thank you in advance.
 *  [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * (@3sonsdevelopment)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-product-calculation-problem/#post-13912769)
 * Hi [@devvn](https://wordpress.org/support/users/devvn/),
 * Thanks for sending over the link. I tried to see if I could run into any trouble
   with the product, but it works well for me.
 * If you can, find out from your customers about their browser settings. Do they
   have JavaScript disabled by any chance?
 * Let us know what you find out.
 *  [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * (@3sonsdevelopment)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-product-calculation-problem/#post-13938511)
 * Hi [@devvn](https://wordpress.org/support/users/devvn/),
 * Since we haven’t heard from you in a while, we’re hoping that means you were 
   able to get this resolved. I’m going to close this thread out now.
 * If you’re still having trouble, please open up a new topic and we’ll be happy
   to help out.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Variable product calculation problem’ is closed to new replies.

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## Tags

 * [calculation](https://wordpress.org/support/topic-tag/calculation/)
 * [price](https://wordpress.org/support/topic-tag/price/)
 * [variable products](https://wordpress.org/support/topic-tag/variable-products/)

 * 4 replies
 * 3 participants
 * Last reply from: [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/variable-product-calculation-problem/#post-13938511)
 * Status: resolved