Title: Variable product issue
Last modified: August 2, 2024
---
# Variable product issue
* Resolved [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/)
* Dear team,
I am incurring an issue with woocommerce, i have a variable product
on my website of which there is one version out of stock, the other version is
in stock. However website visitors are not able to purchase it and this respective
product page acts weird. Can someone help me resolve this issue? If you need
any more information, let me know.Thanks in advance!Kind regards,Timo Paulissen
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fvariable-product-issue-9%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 15 replies - 1 through 15 (of 19 total)
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* [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
* (@carolm29)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17929797)
* Hey there, [@timopaulissen](https://wordpress.org/support/users/timopaulissen/)!
Thanks for contacting us. I’m happy to help you.
* Can you please share the link of the product so we can take a look?
* Is this happening with only one product or all variable products?
* Can you please share screenshots of how the variable product is set up?
I recommend
using [https://snipboard.io](https://snipboard.io). You can share the direct
link to the image as a response to this topic.
* Was this product added via the default WooCommerce interface or do you have any
plugins/custom code that modify it?
* Looking forward to your reply.
* Have a wonderful day!
* Thread Starter [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17929943)
* Dear [@carolm29](https://wordpress.org/support/users/carolm29/), Thankyou for
replying!
this is the link of the specific page: [https://power-nutrition.nl/product/clear-whey-isolate/](https://power-nutrition.nl/product/clear-whey-isolate/)
Regarding the question if this happens with all variable products, i don’t know.
I have never experienced it before, because normally products don’t run out of
stockHere are the 2 screenshots of how the different(2) variable product is set
up: [https://snipboard.io/urXw1b.jpg](https://snipboard.io/urXw1b.jpg)[https://snipboard.io/r1owFI.jpg](https://snipboard.io/r1owFI.jpg)
* I have not set it up myself but i don’t think a plugin was used for that, so
i think just via woocommerce.
FOR YOUR INFO: I have already tried disabling the
managing stock? option, the current stock is noted down so i could do it. I looked
around for support and reckon i’d try that, but it did not solve the issue.Thanks
for sharing your knowledge!Hope you can help me further-Timo
* [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
* (@carolm29)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17930627)
* Hey, [@timopaulissen](https://wordpress.org/support/users/timopaulissen/)!
* Thanks for the information!
* I’m trying to check the error on your website so we can get a better understanding
of it, but I was not able to do it.
* Do you mind sharing the specific steps you follow to trigger the issue?
If you
can share screenshots of this too that would be great.If you prefer you can record
a video with [https://loom.com/](https://loom.com/)
* I checked the link you shared, but there are a lot of product options there,
when I click on the options it takes me to a different product page. And I was
not able to find the ones with the names on the screenshots you shared.
* I tried some of the options on the page, but they seemed to be working correctly.
So it would be great if you can share how to replicate the issue so we can take
a look and investigate this further!
* Thank you!
* Have a wonderful day!
* Thread Starter [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17930969)
* hi [@carolm29](https://wordpress.org/support/users/carolm29/)
I have recorded
a loom video in which i described the issue as good as i could, let me know if
you need anything else[https://www.loom.com/share/2d7a18c0f6454333a6d0dabf60326f65?sid=29a5b88b-0d19-4f91-9627-16c89a3a0ee0](https://www.loom.com/share/2d7a18c0f6454333a6d0dabf60326f65?sid=29a5b88b-0d19-4f91-9627-16c89a3a0ee0)
Much appreciated!! Kind regards, Timo Paulissen
- This reply was modified 1 year, 10 months ago by [timopaulissen](https://wordpress.org/support/users/timopaulissen/).
* [Zee](https://wordpress.org/support/users/doublezed2/)
* (@doublezed2)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17931023)
* Hello [timopaulissen](https://wordpress.org/support/users/timopaulissen/),
* Thank you for your reply.
* I checked both pages that you have shown in the video.
After inspecting the HTML
of the pages I noticed that the product “[Clear Whey Isolate](https://power-nutrition.nl/product/clear-whey-isolate/)”
has some extra HTML for tags that are not present on the “[Whey Protein](https://power-nutrition.nl/product/whey-protein/)”
product page.
* These tags are breaking the page layout and creating a problem.
The layout
of the page is determined by the theme or the page builder plugin like Elementor.
* I suggest you look into your theme and the Elementor plugin and check what is
adding these extra tags to the “Clear Whey Isolate” product page.
* You may also try switching to a different theme and see what difference it makes
for the affected product page.
* Below are the screenshots:
* 
* 
* Let me know about your findings. 🙂
* Best regards.
* Thread Starter [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17931179)
* [@doublezed2](https://wordpress.org/support/users/doublezed2/) ,thanks for your
reply!
The issue is
* the issue is that when i change themes, the whole website design is so bad, i
dont want that.
How can i find what is causing these li tags to occur? Have
not got a clue. Can you help me with this? Thanks!!Kind regards, Timo paulissen
- This reply was modified 1 year, 10 months ago by [timopaulissen](https://wordpress.org/support/users/timopaulissen/).
* [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
* (@ckadenge)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17931472)
* Hi Timo [@timopaulissen](https://wordpress.org/support/users/timopaulissen/),
* To avoid messing up your design, you can create a staging site by following [these steps](https://jetpack.com/blog/create-a-staging-website-on-wordpress/).
This will help you make the necessary test without having to affect your live
site.
* Let us know how it goes.
* Thread Starter [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17931631)
* Hi [@ckadenge](https://wordpress.org/support/users/ckadenge/) Thanks for your
reply,
I have a staging website already, only thing is that it has not been
updated in a while so it does not feature the all the new products on the main
site etc. Do you know how i can update that? Thanks in advance!Kind regards,Timo
Paulissen
* [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
* (@ckadenge)
* [1 year, 10 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17931686)
* Hello 👋 [@timopaulissen](https://wordpress.org/support/users/timopaulissen/),
* > Do you know how i can update that?
* I’d recommend creating a new one with the help of a plugin,[ as recommended here](https://jetpack.com/blog/create-a-staging-website-on-wordpress/).
This is because our support scope only focuses on the WooCommerce core plugin.
* I wish I could help more, but hopefully, this gets you going.
* Thread Starter [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 9 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17961417)
* Hello [@ckadenge](https://wordpress.org/support/users/ckadenge/) ,
I have managed
to make a staging site finally, all products are in stock now, so the issue is
currently now occuring. BUT obviously, i’d like it to not occur again in the
future. Can you help me accomplish this? Kind regards, Timo Paulissen
* [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
* (@carolm29)
* [1 year, 9 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17961996)
* Hey, [@timopaulissen](https://wordpress.org/support/users/timopaulissen/)!
* To know how to avoid the issue from happening again, we need to figure out what
was causing it.
* > I have managed to make a staging site finally, all products are in stock now,
> so the issue is currently now occuring.
* To confirm, do you mean it is not happening on the Staging site or on the live
site?
* Have you made any changes to the site since the issue started? It could be updating
plugins or the theme, adding or removing plugins or custom code, etc.
* Looking forward to your reply.
* Have a wonderful day!
* Thread Starter [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 9 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17962154)
* Hi [@carolm29](https://wordpress.org/support/users/carolm29/) ,
that was a typo,
I meant that the issue is currently NOT occuring, since all products are back
in stock again. I have not made any updates to the website, since the issue occurred.
The staging site is a direct copy of the normal site as it was yesterday. Hope
this clarifies it a bit for you. You too!
* [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
* (@carolm29)
* [1 year, 9 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17962443)
* Hey, [@timopaulissen](https://wordpress.org/support/users/timopaulissen/)!
* Thanks for clarifying 😃
* Can you please use the staging site to try and replicate the issue?
If you can
replicate the issue there, please try switching to the Storefront theme to see
if the issue persists.
* Please let us know how it goes.
* Have a wonderful day!
* Thread Starter [timopaulissen](https://wordpress.org/support/users/timopaulissen/)
* (@timopaulissen)
* [1 year, 9 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17971310)
* Hi [@carolm29](https://wordpress.org/support/users/carolm29/) ,
I tried to replicate
the issue by putting the stock of 1 product variation to 0, however this did
not replicate the issue. Any ideas about what i can do now to make sure this
issue does not occur in the future? Have a good day!Kind regards,Timo Paulissen
* [Zee](https://wordpress.org/support/users/doublezed2/)
* (@doublezed2)
* [1 year, 9 months ago](https://wordpress.org/support/topic/variable-product-issue-9/#post-17972708)
* Hello [timopaulissen](https://wordpress.org/support/users/timopaulissen/),
* Thank you for your reply.
* At the moment, we do not have sufficient information to determine what caused
the issue and how to prevent it from happening again.
* It appears the issue is related to the theme and not to the WooCommerce.
According
to the [forum guidelines](https://wordpress.org/support/guidelines/), this forum
is intended for support related to WooCommerce issues.Therefore, themes related
to issues are out of our scope.
* The best way forward would be to consult a professional web developer who look
into your theme and other site settings. This way you can find out if there is
anything wrong with the theme or the site settings. You can find good web developers
at [WooExperts](https://partners.woocommerce.com/English/marketplace/) and [Codeable](https://www.codeable.io/).
* Let me know if you have any questions. 🙂
* Best regards.
Viewing 15 replies - 1 through 15 (of 19 total)
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The topic ‘Variable product issue’ is closed to new replies.
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## Tags
* [product](https://wordpress.org/support/topic-tag/product/)
* [variable product](https://wordpress.org/support/topic-tag/variable-product/)
* 19 replies
* 6 participants
* Last reply from: [Rajesh K. (woo-hc)](https://wordpress.org/support/users/rajeshml/)
* Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/variable-product-issue-9/page/2/#post-17974251)
* Status: resolved