Title: Variable products not syncing Last modified: January 15, 2021 --- # Variable products not syncing * Resolved [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/) * Hi there, * It seems on this website [https://www.hildealetmalan.co.za/](https://www.hildealetmalan.co.za/) that the simple products are syncing but not the variable ones. I have resynced, installed and uninstalled and so on but when viewing the product one can see there is no variant ID’s for the vaiants. Please help. I can create a admin login for you if you would like to have a look at the backend. * Thank you very much. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fvariable-products-not-syncing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * [devtestee](https://wordpress.org/support/users/devtestee/) * (@devtestee) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13911324) * Hi Same issue with me, the simple products are syncing but not the variable ones. * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13919603) * Hi [@devtestee](https://wordpress.org/support/users/devtestee/) and [@pierremare](https://wordpress.org/support/users/pierremare/), * Sorry to hear you are having some problems with variable products sync. To help narrow down the problem, can you please confirm the following? - Each variation of the product is set to sync and show in the catalog. - Product sync is enabled at `WP-Admin > Marketing > Facebook > Product sync` - Are the products in-stock? - Is this happening to all your variable products in the store? * Looking forward to your reply! * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13921753) * Thanks for your reply B C! * Okay: * 1. Each variation is set to “sync and show in catalogue” in each of the variant’s Facbook sync drop down. The main box is also ticket at Marketing -> Facebook - > Product sync. * 2. Products are marked as in stock * 3. Yes all variable products. On the right hand side pan, within the product screen, where you have the Variant ID’s they are blank with no values. There is a main Facebook ID only. * I have re-synced all products and tried to “Reset Facebook meta data” with no luck. * Any other ideas? * Kind Regards, Piérre * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13923058) * Hi [@pierremare](https://wordpress.org/support/users/pierremare/) * Thanks for letting us know what you have tried so far. * Can you try making some small changes on the variations and save and then try to force a manual sync in the plugin settings at Marketing> Facebook> Product Sync, and then let us know if that works? * If not, can you please provide the following: 1) A copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. 2) A screenshot of the product’s variations * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13923061) * [@devtestee](https://wordpress.org/support/users/devtestee/) * Since you’re not the person who originally started this topic then, [per the forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), would you please [start your own topic](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-post)? We’ll be more than happy to help there 🙂 * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13925587) * Thank you! Herewith the status report: * ``` ### WordPress Environment ### WordPress address (URL): https://www.hildealetmalan.co.za Site address (URL): https://www.hildealetmalan.co.za WC Version: 4.9.0 REST API Version: ✔ 4.9.0 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.8.3 Log Directory Writable: ✔ WP Version: 5.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_ZA External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.34 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.2.34-MariaDB Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.9.0 WC Database Prefix: wp_ Total Database Size: 37.23MB Database Data Size: 31.04MB Database Index Size: 6.19MB 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0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_indexable: Data: 0.65MB + Index: 0.11MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.03MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_yoast_seo_links: Data: 0.07MB + Index: 0.02MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM ### Post Type Counts ### amn_exact-metrics: 1 attachment: 522 avia_framework_post: 42 boxzilla-box: 2 nav_menu_item: 35 oembed_cache: 4 page: 31 portfolio: 10 post: 1 product: 160 product_variation: 724 revision: 859 shop_coupon: 4 shop_order: 44 woo_discount: 2 woo_discount_cart: 1 wpcf7_contact_form: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (26) ### Extension Works Framework: by Extension Works – 2.1.15 WooCommerce FastWay(ZA): by Extension Works – 1.4.8 bidorbuy Store Integrator: by bidorbuy – 2.7.13 Boxzilla: by ibericode – 3.2.24 Classic Editor: by WordPress Contributors – 1.6 Code Snippets: by Code Snippets Pro – 2.14.0 Contact Form 7: by Takayuki Miyoshi – 5.3.2 Contact Form CFDB7: by Arshid – 1.2.5.3 Page Security & Membership: by Veraxus Contexture – 1.5.15 Currency Exchange for WooCommerce: by BeRocket – 3.5.2 Duplicate Page: by mndpsingh287 – 4.3 Duplicator: by Snap Creek – 1.3.40.1 Facebook for WooCommerce: by Facebook – 2.2.0 Smash Balloon Instagram Feed: by Smash Balloon – 2.6.2 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.4 Custom Login Page Customizer: by Hardeep Asrani – 2.0.1 Peter's Login Redirect: by Peter Keung – 2.9.7 Really Simple SSL: by Really Simple Plugins – 4.0.6 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4 Shortcode in Menus: by Gagan Deep Singh – 3.5.1 WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.5 – Installed version not tested with active version of WooCommerce 4.0 WooCommerce Menu Extension: by August Infotech – 1.6.2 – Installed version not tested with active version of WooCommerce 4.0 WooCommerce PayFast Gateway: by WooCommerce – 1.4.17 WooCommerce: by Automattic – 4.9.0 Yoast SEO: by Team Yoast – 15.6.2 WP Mail SMTP: by WPForms – 2.5.1 ### Inactive Plugins (4) ### Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.4.0 Insert Headers and Footers: by WPBeginner – 1.5.0 Open Graph and Twitter Card Tags: by Webdados – 3.1.0 Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.2 ### Settings ### API Enabled: ✔ Force SSL: – Currency: ZAR (R) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: booking (booking) downloadable (downloadable) external (external) grouped (grouped) simple (simple) variable (variable) virtual (virtual) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #1339 - /shop/ Basket: #1340 - /basket/ Checkout: #1341 - /checkout/ My account: #1342 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Enfold Version: 4.7.3 Author URL: https://kriesi.at Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 2,302 Oldest: 2020-12-23 14:50:10 +0000 Newest: 2021-01-18 15:57:23 +0000 Failed: 44 Oldest: – Newest: – Pending: 1 Oldest: 2021-01-18 16:12:23 +0000 Newest: 2021-01-18 16:12:23 +0000 ``` * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13925611) * Here is a link to 5 screen grabs. * 2 Product variants and screen shot of the variant ID’s. thanks for your help let me know what else you may need once you have had a look/ I am not sure how to attach something here so hence the wetransfer link: * [https://we.tl/t-ZVoHKuQJ4J](https://we.tl/t-ZVoHKuQJ4J) Thanks! * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13936435) * Hi guys, have you managed to look at this again? Kind regards Pierre * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13938268) * Hi [@pierremare](https://wordpress.org/support/users/pierremare/) * The site’s PHP memory_limit could be causing some problems with sync. We generally recommend a limit of at least 512mb to ensure that everything is covered, though extreme situations could demand more. * Occasionally, deleting or resetting all products from the Facebook catalog and then letting things sync again is the only way to fix strange issues. This requires a code snippet, which you can read more about here: * [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13957347) * Thank you for this. I am going to check about upping the limit and follow instructions to delete the catalogue and re-sync from scratch. Will update here hopefully in the next 48 hours. Thank you. * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13965298) * Hello again it is I! * I just want to thank you Amanda. I managed to change the websites’s memory allocation to 512 Megabytes and hit re sync in the plugin settings and that did the trick. hopefully this will help others too! * There are a couple of ways to change the memory limit. In my case I have access to the website root folder. In the Public_html folder there is a hidden file called .htaccess * backup just in case (download it) then edit the (.htaccess) file by adding: php_value memory_limit 256M * And bang, it worked! Thanks very much I have been struggling for weeks on and off. * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [5 years, 4 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-13965302) * Issue has been resolved so happy about this. * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 3 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-14004091) * Hi [@pierremare](https://wordpress.org/support/users/pierremare/) * I’m so glad to hear 🙂 Thanks for letting us know! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Variable products not syncing’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 13 replies * 4 participants * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/variable-products-not-syncing/#post-14004091) * Status: resolved