Title: Variable products not yncing Last modified: October 21, 2021 --- # Variable products not yncing * Resolved [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/) * Good morning, previously I had a similar problem with variable products not syncing, see thread: [https://wordpress.org/support/topic/variable-products-not-syncing/](https://wordpress.org/support/topic/variable-products-not-syncing/) * At the time it was resolved by increasing the PHP memory to 512M. * ``` 1. Each variation is set to “sync and show in catalogue” in each of the variant’s Facebook sync drop down. The main box is also ticket at Marketing -> Facebook -> Product sync. 2. Products are marked as in stock 3. It is happening with all 20 or so new variable products added in the last few days. On the right hand side panel, within the product screen, where you have the individual Variant ID’s they are blank with no values. There is a main Facebook ID only. I have re-synced all products and tried to “Reset Facebook meta data” with no luck. ``` * I have also run the snippet to delete all products from Facebook catalogue: [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) * Here is a new system report – please let me know if there is a private way to give you an admin username and password to the installation I would really appreciate if you could take a look for me : * ``` ### WordPress Environment ### WordPress address (URL): https://www.hildealetmalan.co.za Site address (URL): https://www.hildealetmalan.co.za WC Version: 5.5.1 REST API Version: ✔ 5.5.1 WC Blocks Version: ✔ 5.3.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.4.1 Log Directory Writable: ✔ WP Version: ❌ 5.7.3 - There is a newer version of WordPress available (5.8.1) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_ZA External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.34 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.2.34-MariaDB Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.5.1 WC Database Prefix: wp_ Total Database Size: 48.91MB Database Data Size: 37.14MB Database Index Size: 11.77MB wp_woocommerce_sessions: Data: 0.10MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 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0.03MB + Engine InnoDB wp_term_relationships: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.27MB + Index: 0.27MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_vtprd_transient_cart_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_mewz_wcas_match_rows: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_mewz_wcas_match_sets: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM wp_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.10MB + Index: 0.17MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woo_shippment_provider: Data: 0.06MB + Index: 0.01MB + Engine MyISAM wp_wpmailsmtp_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_yoast_indexable: Data: 1.36MB + Index: 0.36MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.13MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.03MB + Index: 0.03MB + Engine MyISAM wp_yoast_seo_links: Data: 0.12MB + Index: 0.03MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM ### Post Type Counts ### amn_exact-metrics: 1 attachment: 898 avia_framework_post: 42 boxzilla-box: 7 cookielawinfo: 6 gift_card: 16 mewz_attribute_stock: 336 nav_menu_item: 39 oembed_cache: 4 page: 40 product: 505 product_variation: 1156 revision: 1188 shop_coupon: 13 shop_order: 307 wc_afrsm: 1 woo_discount: 2 woo_discount_cart: 1 wpcf7_contact_form: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (34) ### Advanced Access Manager: by Vasyl Martyniuk – 6.7.7 WooCommerce Attribute Stock (Lite): by Mewz – 1.6.5 bidorbuy Store Integrator: by bidorbuy – 2.12.0 Boxzilla: by ibericode – 3.2.25 Classic Editor: by WordPress Contributors – 1.6.2 Code Snippets: by Code Snippets Pro – 2.14.1 Contact Form 7: by Takayuki Miyoshi – 5.4.2 Contact Form CFDB7: by Arshid – 1.2.5.9 Page Security & Membership: by Veraxus Contexture – 1.5.15 GDPR Cookie Consent: by WebToffee – 2.0.5 Currency Exchange for WooCommerce: by BeRocket – 3.5.7 Duplicate Page: by mndpsingh287 – 4.4.1 Duplicator: by Snap Creek – 1.4.2 Facebook for WooCommerce: by Facebook – 2.6.1 Smash Balloon Instagram Feed: by Smash Balloon – 2.9.2 Custom Login Page Customizer: by Hardeep Asrani – 2.1.5 Peter's Login Redirect: by Peter Keung – 2.9.9 Really Simple SSL: by Really Simple Plugins – 5.0.6 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Shortcode in Menus: by Gagan Deep Singh – 3.5.1 Hide SEO Bloat: by SO WP – 3.14.7 WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9 Advanced Flat Rate Shipping For WooCommerce: by theDotstore – 3.9.5 WooCommerce Free Shipping Per Product: by WPRuby – 1.2.0 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9 Preview E-mails for WooCommerce: by Digamber Pradhan – 1.6.8 WooCommerce Menu Extension: by August Infotech – 1.6.2 WooCommerce PayFast Gateway: by WooCommerce – 1.4.19 WooCommerce: by Automattic – 5.5.1 (update to version 5.8.0 is available) Yoast SEO: by Team Yoast – 16.7 WP Mail SMTP: by WPForms – 2.9.0 Smart Coupons for WooCommerce: by WebToffee – 1.3.2 Sequential Order Numbers for WooCommerce: by WebToffee – 1.3.8 YITH WooCommerce Gift Cards: by YITH – 2.0.16 ### Inactive Plugins (10) ### Extension Works Framework: by Extension Works – 2.1.16 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.8.0 Hide Shipping Method For WooCommerce Pro: by theDotstore – 1.1.0 Insert Headers and Footers: by WPBeginner – 1.6.0 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7 Open Graph and Twitter Card Tags: by Webdados – 3.1.1 Redirection: by John Godley – 5.1.1 Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.7 WooCommerce FastWay(ZA): by Extension Works – 1.4.9 Woo Discount Rules: by Flycart – 2.3.8 ### Settings ### API Enabled: ✔ Force SSL: – Currency: ZAR (R) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: booking (booking) downloadable (downloadable) external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable) virtual (virtual) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #1339 - /shop/ Basket: #1340 - /basket/ Checkout: #1341 - /checkout/ My account: #1342 - /my-account/ Terms and conditions: #1667 - /terms-and-conditions/ ### Theme ### Name: Enfold Version: 4.7.3 Author URL: https://kriesi.at Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1,343 Oldest: 2021-10-20 12:02:30 +0200 Newest: 2021-10-21 09:30:59 +0200 Failed: 179 Oldest: 2021-03-02 12:11:11 +0200 Newest: 2021-06-15 00:09:21 +0200 Pending: 1 Oldest: 2021-10-21 10:52:23 +0200 Newest: 2021-10-21 10:52:23 +0200 ### Status report information ### Generated at: 2021-10-21 10:07:44 +02:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fvariable-products-not-yncing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [dgttm](https://wordpress.org/support/users/dgttm/) * (@dgttm) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-14991616) * I also cannot sync my variable products… having another thread open. * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15001926) * Hi [@pierremare](https://wordpress.org/support/users/pierremare/), * Let’s give the PHP memory_limit another increase and see if that helps. It could be that your server doesn’t have enough memory allocated to the PHP process, which is causing the process to fail midway. * Let us know how that goes. * [@dgttm](https://wordpress.org/support/users/dgttm/) we will be looking at your request too. * Thanks! * [dgttm](https://wordpress.org/support/users/dgttm/) * (@dgttm) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15002800) * thanks for your reply. * ok, 2gb ok? I’ll let you know. * you’ve seen this thread? * [https://wordpress.org/support/topic/variable-products-not-getting-sync-on-facebook/#post-15002464](https://wordpress.org/support/topic/variable-products-not-getting-sync-on-facebook/#post-15002464) * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15004096) * Hi, increased php memory to 1024 with no luck. Simple products sync. Variable products do not. Tried to resync and all steps above. Any other suggestions? thank you! - This reply was modified 4 years, 7 months ago by [pierremare](https://wordpress.org/support/users/pierremare/). * [dgttm](https://wordpress.org/support/users/dgttm/) * (@dgttm) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15004432) * [@pierremare](https://wordpress.org/support/users/pierremare/) do you use WMPL/ multilanguage? * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15006561) * Hi dgttm, nope, Have the same problem with another website on the same server, but this one has a really small shop (93 products in total) – mostly simple products( all synced fine) but the variable products are just not syncing there are just a few. Memory 1000mb and even increased the timeout from 30 seconds to 300 still not working…. * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15010600) * Hi guys, any other ideas. Would you be willing to take a look? Memory was upped to a gig, how much would the plugin need? Please help, thanks! * [nicw.a11n](https://wordpress.org/support/users/nicw/) * (@nicw) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15013642) * Hi [@pierremare](https://wordpress.org/support/users/pierremare/) * It seems this may not be a memory issue. There are a number of outstanding issues with syncing variable products to Facebook * However, to investigate further would mean digging into your logs, therefore, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page. * Please include a link to this forum thread, so that we can keep track of what’s already been done. * We will be able to help you further there. * Thread Starter [pierremare](https://wordpress.org/support/users/pierremare/) * (@pierremare) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15015250) * Hi everyone! * All is well with the syncing again. In case this helps someone else here is what I did. * 1. Updated WordPress to latest version 2. Updated all Woocommerce plugins and Woocommerce extention plugins 3. Increased PHP memory to 1024M and Timeout to 600 * To do number 3, add the following 2 lines to the .access file in the root directory of your website if you have access * php_value memory_limit 1024M php_value max_execution_time 600 * 4. Go to Marketing -> Facebook – > Product Sync -> Sync Products. * Allow it to do it’s thing and tahdah! (Well hopefully to whoever is reading this). * Regards all! * That seemed to do the trick * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15021696) * Thanks for sharing what worked for you with the community [@pierremare](https://wordpress.org/support/users/pierremare/). * If you have any further questions, don’t hesitate to start a new thread. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Variable products not yncing’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 10 replies * 4 participants * Last reply from: [B C. a11n](https://wordpress.org/support/users/battouly/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/variable-products-not-yncing/#post-15021696) * Status: resolved