Title: Verification code
Last modified: July 9, 2025

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# Verification code

 *  Resolved [lambiasesmm](https://wordpress.org/support/users/lambiasesmm/)
 * (@lambiasesmm)
 * [11 months ago](https://wordpress.org/support/topic/verification-code-6/)
 * I’m not receiving the verification code to verify my identity. Perhaps the associated
   email address is old and no longer in use. The new administration email address
   is …
    -  This topic was modified 11 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
      Reason: email address removed
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fverification-code-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [11 months ago](https://wordpress.org/support/topic/verification-code-6/#post-18547931)
 * Hi there, [@lambiasesmm](https://wordpress.org/support/users/lambiasesmm/),
 * I checked your site and Jetpack account, and it looks like the best next step
   will be to uninstall and reinstall Jetpack to restore access to your site.
 * You can do this manually by removing the Jetpack plugin folder via FTP or SSH.
   The plugin is located in `wp-content/plugins/jetpack`.
 * This won’t affect your Jetpack settings, as they’re stored securely on our servers.
   If you need help with that, your hosting provider can often assist, or you can
   follow this guide: [https://jetpack.com/support/deactivate-a-plugin-or-theme-without-wp-admin-access/#step-2-get-your-ftp-sftp-or-ssh-credentials](https://jetpack.com/support/deactivate-a-plugin-or-theme-without-wp-admin-access/#step-2-get-your-ftp-sftp-or-ssh-credentials)
   ****
   Once Jetpack is removed, here’s what to do next:
 * 1. Log in to WP Admin. 
   2. Visit your user profile at: `https://yourjetpack.blog/
   wp-admin/profile.php` (replace `yourjetpack.blog` with your own domain) 3. Update
   the email field with your current email. 4. Set a new, strong password. 5. Click**
   Update Profile** to save the changes.
 * Then, reinstall Jetpack from the Plugins section and reconnect it to your WordPress.
   com account. 
   To help keep things secure, we also recommend re-enabling Account
   Protection: 1. In WP Admin, go to **Jetpack → Settings**. 2. Open the **Security**
   tab. 3. Scroll down to **Account Protection**. 4. Toggle on **Protect your site
   with advanced password detection and profile management protection**.
 * Please next time don’t share any email address or sensitive data in a public 
   forum. I asked our moderators to redact that.
 * Let us know how you get on with this!
 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/verification-code-6/#post-18559070)
 * Hi there, [@lambiasesmm](https://wordpress.org/support/users/lambiasesmm/),
 * Do you have updates about that, do you still need help? We usually close inactive
   threads after one week of no movement, but we want to make sure we’re all set
   before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Verification code’ is closed to new replies.

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## Tags

 * [Verification Code](https://wordpress.org/support/topic-tag/verification-code/)

 * 3 replies
 * 2 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [10 months, 3 weeks ago](https://wordpress.org/support/topic/verification-code-6/#post-18559070)
 * Status: resolved