Title: Verification code sent to outdated email
Last modified: April 30, 2025

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# Verification code sent to outdated email

 *  Resolved [orrynemrys](https://wordpress.org/support/users/orrynemrys/)
 * (@orrynemrys)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/verification-code-sent-to-outdated-email/)
 * While attempting to log in to my wordpress site, I received the following notification:
 * _We’ve noticed that your current password may have been compromised in a public
   leak. To keep your account safe, we’ve added an extra layer of security. We’ve
   sent a code to e****@c**.et. Please check your inbox and enter the code below
   to verify it’s really you._
 * Unfortunately, this is an outdated email address that no longer exists. (I’ve
   made previous attempts to update it in my account, but run into the same problem–
   they always send a verification to the nonexistent address.) I cannot access 
   my website to update prices or product information, and I have a huge sales event
   coming up this weekend. The Jetpack support AI provided me with the following
   instructions:
 * _Since you no longer have access to that email address, you’ll need to contact
   our Happiness Engineers for help. They can deactivate the Account Protection 
   module for you._
 * Please help.
 * Note: I had to create a new WordPress account to log in to this forum. It is 
   not currently associated with the website in question (assamteas.shop).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fverification-code-sent-to-outdated-email%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [1 year, 1 month ago](https://wordpress.org/support/topic/verification-code-sent-to-outdated-email/#post-18444214)
 * Hi [@orrynemrys](https://wordpress.org/support/users/orrynemrys/)
 * Could you contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1)
   and mention this thread?

Viewing 1 replies (of 1 total)

The topic ‘Verification code sent to outdated email’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/verification-code-sent-to-outdated-email/#post-18444214)
 * Status: resolved