Title: Verification link doesn’t work Last modified: May 26, 2020 --- # Verification link doesn’t work * Resolved [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/) * Hello. * I am trying to use the User Registration plugin version 1.8.4 but the verification link in the email doesn’t work. When I click the link it just takes me to the‘ My Account’ page with a login form. Logging in returns a message stating the account is still pending approval. * How do I fix this please? * Thanks, Dai Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/verification-link-doesnt-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/verification-link-doesnt-work/page/2/?output_format=md) * Plugin Support [sanjuacharya77](https://wordpress.org/support/users/sanjuacharya77/) * (@sanjuacharya77) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12893605) * Hi [@daiwebb](https://wordpress.org/support/users/daiwebb/), * Could you please provide me the URL of the registration and Login form? Do let me know and I will get back to you accordingly. * Regards! * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12894013) * Hello. * For now they are here: * Register: [https://portal.acquisinsurance.com/?page_id=80](https://portal.acquisinsurance.com/?page_id=80) Login: [https://portal.acquisinsurance.com/?page_id=82](https://portal.acquisinsurance.com/?page_id=82) * Thanks, Dai * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12901486) * I have changed the permalinks so they are now: * Register: [https://portal.acquisinsurance.com/register](https://portal.acquisinsurance.com/register) Login: [https://portal.acquisinsurance.com/myaccount](https://portal.acquisinsurance.com/myaccount) * Although it’s stopped working entirely now, it doesn’t even create the user or send the email. I’m not really sure what else has changed that could have caused this. * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12903623) * OK, I’ve setup a whole new installation of WordPress (with a new database) and installed the plugin. Now it doesn’t send the verification email at all. I get the admin email to say a new user has registered, but the verification email doesn’t arrive (I’ve tried various addresses and checked spam folders). * This plugin seems so flaky and unstable. How can I troubleshoot these issues? Can it log to a file? I’m losing confidence in it and may have to try a more stable plugin. * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12905733) * I still can’t get this working. I have managed to get the mail to send, but the verification link still doesn’t work, it just takes me to the logon page and the account remains in a ‘pending’ state. Can anyone help with this please? * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12909629) * After a bit of playing around I can get the link to work by changing the default link to: * {{home_url}}/wp-login.php?ur_token={{email_token}} * but that just uses the default WP pages. * Can anyone help me resolve this please? I’ve been trying to figure it out for days. * [neelam7990](https://wordpress.org/support/users/neelam7990/) * (@neelam7990) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12950006) * Hi, in my website i am facing the same issue, the verification link is not working. firstly i register then got confirmation email with verification link and after clicking link login page opens after filling login info. it shows error; “ERROR: Your account is still pending approval. Verify your email by clicking on the link sent to your email. Resend Verification Link” Please help me fix the problem here is login and register page: [https://new.ildsa.info/?page_id=754](https://new.ildsa.info/?page_id=754) * [neelam7990](https://wordpress.org/support/users/neelam7990/) * (@neelam7990) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12951044) * Please help me out with this, it’s very urgent. * Plugin Support [sanjuacharya77](https://wordpress.org/support/users/sanjuacharya77/) * (@sanjuacharya77) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12963282) * Hi [@neelam7990](https://wordpress.org/support/users/neelam7990/), * Sorry for the delayed response. I would like to request you to contact our developer team regarding this. You can contact them here: [https://wpeverest.com/contact/](https://wpeverest.com/contact/) and someone from the team will get back to you. Also, make sure that you include the link of this ticket in the message so that the developers will have knowledge about the issue. * Regards! * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [6 years ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12963759) * This has been incorrectly marked as resolved – it still isn’t working. * [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/) * (@sharmadpk03) * [5 years, 12 months ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-12981608) * Hi [@daiwebb](https://wordpress.org/support/users/daiwebb/), [@neelam7990](https://wordpress.org/support/users/neelam7990/), * Sorry for the delayed response. I would like to request you to contact our developer team regarding this issue. You can contact them here: [https://wpeverest.com/contact/](https://wpeverest.com/contact/). * It seems that we need to work on your website to see what causing the issue so please contact us soon. We assure you that we will fix this issue asap so do not worry about it. * Regards! * [gpowacht](https://wordpress.org/support/users/gpowacht/) * (@gpowacht) * [5 years, 11 months ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-13026811) * My case, user role set for verication email. Email has sent to customer, but the verification link not generate at all . It said thank you for sign up.Please click the following link to activate your account.Activate your account (this show in plain text not link). Wondering, where the link create from? so I have to set in somewhere? please help. Try to get my website live, and it is stuck. Thanks * Gail * [gpowacht](https://wordpress.org/support/users/gpowacht/) * (@gpowacht) * [5 years, 11 months ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-13026818) * Ultimate memeber version 2.1.6 * Thread Starter [daiwebb](https://wordpress.org/support/users/daiwebb/) * (@daiwebb) * [5 years, 11 months ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-13037707) * This still isn’t resolved (not sure why it keeps getting marked as resolved). I have contacted the developers but none of the suggestions have worked, they now say it is a server configuration issue but I need them to tell me what it could be so I can fix it. * [gpowacht](https://wordpress.org/support/users/gpowacht/) * (@gpowacht) * [5 years, 11 months ago](https://wordpress.org/support/topic/verification-link-doesnt-work/#post-13039643) * THis is the either plug-in or wordpress problem. Not the server. Actually, I think it is the plug-in, must missing some codes that prevent the link to create.. Developers should look at this. and it is easy to replicate the problem. Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/verification-link-doesnt-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/verification-link-doesnt-work/page/2/?output_format=md) The topic ‘Verification link doesn’t work’ is closed to new replies. * ![](https://ps.w.org/user-registration/assets/icon-256x256.gif?rev=3284028) * [User Registration & Membership - Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder](https://wordpress.org/plugins/user-registration/) * [Frequently Asked Questions](https://wordpress.org/plugins/user-registration/#faq) * [Support Threads](https://wordpress.org/support/plugin/user-registration/) * [Active Topics](https://wordpress.org/support/plugin/user-registration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/user-registration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/user-registration/reviews/) ## Tags * [email](https://wordpress.org/support/topic-tag/email/) * [link](https://wordpress.org/support/topic-tag/link/) * [verification](https://wordpress.org/support/topic-tag/verification/) * 23 replies * 5 participants * Last reply from: [Deepak Sharma](https://wordpress.org/support/users/sharmadpk03/) * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/verification-link-doesnt-work/page/2/#post-13221804) * Status: resolved