Very costly plugin

  • norahlux

    (@norahlux)


    5 months, 4 weeks ago

    WPML and probably due to how wordpress works is absolutely useless! By not having ANY foreign language orders in the Black Friday week is how you find out crutial pages like the checkout page aren’t working!!!! So this plugin cost me a whole lot more than the purchase price. Defenitely worth a 1 star rating.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Pierre Sylvestre

    (@strategio)

    5 months, 4 weeks ago

    Hi @norahlux,

    I’m sorry to hear you’re experiencing issues on your site.

    I did a quick check on your site and noticed several browser console errors that could be interfering with the mini-cart. This may be related to a compatibility issue with a third-party plugin.

    If you haven’t done so already, could you please open a support ticket at https://wpml.org? Our team will be happy to help you resolve the problem.

    Thanks,
    Pierre

    Thread Starter norahlux

    (@norahlux)

    5 months, 4 weeks ago

    Hi Pierre,
    It takes right around 2 ages to address all the mandatory data before a ticket is opened so i will avoid this as much as possible. Especially because last time i did do it, the “solution” was to disable all plugins and switch to 2020 theme” whcih is about everyone’s solution for anything in wordpress.
    Why i now specifically rate this issue is because WPML is supposed to have learned how wordpress (lacks in) functions and the second i told my former boss i “also fell for the wordpress-woocommerce” trap and what a hassle WPML is (i came from joomla which is golden!) he told me “prepare for a broken website every single time you update any page” and he was absolutely correct. So it’s well known, and yet still not solved, and yet customers pay a lot for “functionality” in wordpress.

    Plugin Author Pierre Sylvestre

    (@strategio)

    5 months, 4 weeks ago

    Hi @norahlux,

    Thanks for replying, I understand your frustration.

    That said, WPML/WCML does not break checkout or orders by itself. Issues like this are almost always caused by JavaScript errors, caching, or incompatibilities with third-party plugins. In your case, the browser console errors I mentioned earlier strongly point in that direction. And I confirm that accessing directly the cart and the checkout page works for me, so the problem might be limited to the mini-cart.

    As for support, asking to disable plugins or switch to a default theme is a diagnostic step, not a solution. It’s the only reliable way to isolate the real cause in a WordPress environment with many moving parts.

    We’re absolutely willing to help you resolve this properly, but that can only happen through our support system, where we can review errors and configuration details. If you decide to open a ticket, please share it here so I can follow up.

    Thanks,

    Pierre

    Thread Starter norahlux

    (@norahlux)

    5 months, 4 weeks ago

    In the case of pointing to plugins and errors again i will tell you why i don’t care:
    The carts and checkouts of the translated languages didn’t work and the solution was to add them to the translation section and manually translate nothing at all because there is nothing to translate except for the 1 word cart and checkout to which the new translator doesn’t even allow you to save it because of a draft error and i had to put it to old translator to be able to save it. After saving everthing loaded again.
    It’s a well know wpml issue and everyone knows it. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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