Title: very unreliable functionality Last modified: September 3, 2016 --- # very unreliable functionality * [David](https://wordpress.org/support/users/davidyanowitz/) * (@davidyanowitz) * [10 years, 8 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/) * I have gotten great help from the Theme authors! Very much appreciated! Viewing 8 replies - 1 through 8 (of 8 total) * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [10 years, 8 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8018975) * Hey David, Bummed to hear you say this. I really would love to help without you needing to use any “workarounds”? We fully support and work hard to improve the free theme. We are on the support forms every day to help. * What options where not working? * What options have disappeared? * In trying to guess I thought maybe you are talking about the appearance > theme options. Which are there as long as you have the virtue/pinnacle toolkit plugin installed. I can see how if you didn’t install the plugin on activation then you could think options are missing. * We certainly hate that you have to install a plugin to have a theme options page but this was a decision made by wordpress.org. Themes are not allowed to use theme options pages so it was added to our plugin to give you and all other free users access to tons of great theme options. * I sure hope I can help you. Please consider using the theme support forms to reach out: [https://wordpress.org/support/theme/virtue](https://wordpress.org/support/theme/virtue) * Kadence Themes * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8018999) * Hey, Reaching out again, Not heard anything from you and really hoping I can help you. * Please contact us for support and I know we can solve your issues. * Kadence Themes * Thread Starter [David](https://wordpress.org/support/users/davidyanowitz/) * (@davidyanowitz) * [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8019000) * I already have the Virtue/Pinnacle toolkit installed and activated. I’ll write more details about the problems in the near future. Thanks, David * Thread Starter [David](https://wordpress.org/support/users/davidyanowitz/) * (@davidyanowitz) * [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8019001) * Several functions are not there. Can I upload a screenshot? Just the top row of buttons are now visible since I upgraded Virtue theme. i.e. back button is missing, make font different colors is missing, making font different sizes is missing, and many more… * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8019002) * Hey, You can upload using a site like this: [http://tinygrab.com/](http://tinygrab.com/) * Or if you prefer to email: [ben@kadencethemes.com](https://wordpress.org/support/topic/very-unreliable-functionality/ben@kadencethemes.com?output_format=md) * What top row of buttons are you referring too? The back button? In your browser? * In your appearance > Theme options > typography settings. You don’t see the options? Have you tried deactivating plugins? There are a lot of people using the theme and they can see the options. * Have you tried reinstalling the theme? * Hope to help. Thanks for taking the time to let me help. * Kadence Themes * Thread Starter [David](https://wordpress.org/support/users/davidyanowitz/) * (@davidyanowitz) * [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8019003) * I just sent some screenshots to clarify. The screen options do NOT show up when I’m editing a page. The top row of buttons I am referring to are at the top of each web page when I try to edit the web page. Many are no longer there, since I did the recent upload of a newer version of Virtue. I am very reluctant to reinstall as it may create new problems with my website online. Also, a separate issue, double spacing does NOT work. As I am semi-retired, I do not want to spend a great deal of time guessing what the problem is, and possibly create new problems in the process. * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8019004) * Hey David, * Just to update here we have emailed a few times and it seems that none of your issues we theme related. Would love it if you can update us here in the theme reviews. * Thanks, * Kadence Themes * Thread Starter [David](https://wordpress.org/support/users/davidyanowitz/) * (@davidyanowitz) * [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8019006) * The functionality questions have been answered very well by the theme author! And it’s been much appreciated! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘very unreliable functionality’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/virtue/3.4.15/screenshot.png) * Virtue * [Support Threads](https://wordpress.org/support/theme/virtue/) * [Active Topics](https://wordpress.org/support/theme/virtue/active/) * [Unresolved Topics](https://wordpress.org/support/theme/virtue/unresolved/) * [Reviews](https://wordpress.org/support/theme/virtue/reviews/) * 8 replies * 2 participants * Last reply from: [David](https://wordpress.org/support/users/davidyanowitz/) * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/very-unreliable-functionality/#post-8019006)