Title: Videopress videos don’t load or play
Last modified: March 18, 2026

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# Videopress videos don’t load or play

 *  Resolved [Earl_D](https://wordpress.org/support/users/earl_d/)
 * (@earl_d)
 * [3 weeks, 4 days ago](https://wordpress.org/support/topic/videopress-videos-dont-load-or-play/)
 * How do I get support for Videopress problem, embedded shortcodes Videopress videos
   don’t load or play.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Konstantin Obenland](https://wordpress.org/support/users/obenland/)
 * (@obenland)
 * [3 weeks, 4 days ago](https://wordpress.org/support/topic/videopress-videos-dont-load-or-play/#post-18855858)
 * Hi there! Could you share a few more details by any chance?
 * Is there a specific post or page with an embed where the video doesn’t load or
   play any more?
 * What’s the browser you’re using and which version is it on?
 * Thanks,
   Konstantin
 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/videopress-videos-dont-load-or-play/#post-18863770)
 * Hi [@earl_d](https://wordpress.org/support/users/earl_d/),
 * Just circling back! We’d still love to help sort this out. Could you share:
    1. Your site URL and the page where the video isn’t loading
    2. Any error message you’re seeing (even “black screen” or “spinning forever” helps!)
 * While we wait, a few quick things to check:
    - Make sure no security plugin, firewall, or CDN is blocking `videopress.com`,`
      video.files.wordpress.com`, or `v0.wordpress.com` — these are needed for playback.
    - If you’re using a third-party video player plugin, try deactivating it temporarily—
      VideoPress now uses HLS streaming and some older players don’t support it.
    - Try a different browser or incognito window to rule out extensions or cache.
 * More tips here: [Troubleshoot Jetpack VideoPress Issues](https://jetpack.com/support/jetpack-videopress/troubleshooting-video-hosting-issues/)
 * We typically close inactive threads after about a week, so just drop a reply 
   if you’re still running into this. If you’d prefer one-on-one help, you can reach
   the support team directly here: [Jetpack Contact Support](https://jetpack.com/contact-support/)
 * Best,

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/jetpack-videopress/assets/icon.svg?rev=2818893)
 * [Jetpack VideoPress](https://wordpress.org/plugins/jetpack-videopress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack-videopress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack-videopress/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack-videopress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack-videopress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack-videopress/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/videopress-videos-dont-load-or-play/#post-18863770)
 * Status: resolved