Title: View Certificate missing
Last modified: December 11, 2020

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# View Certificate missing

 *  Resolved [isaaa](https://wordpress.org/support/users/isaaa/)
 * (@isaaa)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/view-certificate-missing/)
 * The VIEW CERTIFICATE menu item for a course (completed) is missing from the Learner
   Profile and from the course. The course uses quizzes to mark progress. All quizes
   are completed and all lessons are marked complete in the user UI and in the backend
   learner management. A test account was used and all lesson quizzes completed 
   and the test account shows no certificate. Another course for same user, completed,
   shows the certificate button.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Cena (a11n)](https://wordpress.org/support/users/cena/)
 * (@cena)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/view-certificate-missing/#post-13778075)
 * Hi [@isaaa](https://wordpress.org/support/users/isaaa/) ,
 * There are a few things you can check to troubleshoot why the button is not displaying
   on the My Courses page:
 * – Ensure that the course has a certificate template associated with it.
    – In
   Sensei LMS > Settings, the My Courses Page dropdown is set to the appropriate
   page. – Ensure that a certificate has been created for that course and user. 
   If the certificate template was added to the course after the user had already
   completed the course, for example, then the user would not have a certificate
   to link to.
 * Please also make sure you’re usiing the most current versions of both Sensei (
   3.6.0) and Certificates (2.0.7).
 * Let us know what you find.
 * Best,
    Cena Best,
 *  Thread Starter [isaaa](https://wordpress.org/support/users/isaaa/)
 * (@isaaa)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/view-certificate-missing/#post-13799852)
 * FIXED – cause: corrupt certificates
 * I removed a DRAFT certificate and 7 corrupt certificates.
    I Updated Data for
   certificates
 * The 7 corrupt certificates appeared in table without any Learner or Course displayed.
   All 8 were for same learner and course.
 *  Plugin Author [Donna Peplinskie (a11n)](https://wordpress.org/support/users/donnapep/)
 * (@donnapep)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/view-certificate-missing/#post-13882997)
 * Good to hear! Given this has been resolved, I’m going to go ahead and close this
   thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘View Certificate missing’ is closed to new replies.

 * ![](https://ps.w.org/sensei-certificates/assets/icon-256x256.png?rev=2531144)
 * [Sensei LMS Certificates](https://wordpress.org/plugins/sensei-certificates/)
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 * 3 replies
 * 3 participants
 * Last reply from: [Donna Peplinskie (a11n)](https://wordpress.org/support/users/donnapep/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/view-certificate-missing/#post-13882997)
 * Status: resolved