Title: Visitor Groups Error Last modified: February 6, 2025 --- # Visitor Groups Error * Resolved [dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) * (@dawsonrenaud) * [1 year, 4 months ago](https://wordpress.org/support/topic/visitor-groups-error/) * When I try to connect visitor groups with Sitekit, it just brings me to an error page with no tips for troubleshooting. I click “enable groups” and immediately get brought to an error page. Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 4 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18289499) * Hi there [@dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/), thanks for getting in touch. Sorry to hear you’re having issues with your visitor groups. I can certainly help look into this for you if you could share the below information: 1. Your [Site Health information](https://i.imgur.com/Rtkmsba.png). You can [use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/) to share privately if preferred.   2. What is the error message you’re encountering when trying to enable visitor groups? 3. Do you see any warnings or errors when checking your Site Health status  ([_Tools > Site Health > Status_](https://i.imgur.com/wSRWwon.png)), which differs from your Site Health information requested above? Such errors may include REST endpoint references. * Let me know if you have any questions with the above. Thank you. * Thread Starter [dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) * (@dawsonrenaud) * [1 year, 4 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18289526) * Just shared the form privately. There is no error message, just simply says “ error” * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 4 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18289621) * [@dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) Thanks for sharing the information. Could you tell me if you experience the same when trying from an [Incognito window](https://imgur.com/ALzgiHp)? It would also be useful to know if you see the same when running through the troubleshooting steps [here](https://sitekit.withgoogle.com/documentation/troubleshooting/using-troubleshooting-mode/). * Could you also please share a screenshot of what you see or even share a recording of the experience. You can use a service such as [Loom](https://loom.com) to capture this and share here or via the private form. * Thread Starter [dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) * (@dawsonrenaud) * [1 year, 4 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18289649) * Same thing happened from incognito window, and same thing happened in troubleshoot mode, which means it isn’t a plugin affecting the sitekit [https://www.loom.com/share/3ded64fe56624a5d8a8017dcd78b07ce](https://www.loom.com/share/3ded64fe56624a5d8a8017dcd78b07ce) * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 4 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18289788) * [@dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) Thanks for sharing the recording that’s very helpful. I have raised this to the internal team for further investigation and will share an update here once I have one to give you. Thanks for your patience! * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18299439) * Hi [@dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/), I just wanted to check back in with you to see if you are still facing this issue? We haven’t been able to reproduce this on our side at this time. If you are still facing the issue then let me know and we can continue to troubleshoot this with you. * Thread Starter [dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) * (@dawsonrenaud) * [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18299450) * Yes, still facing this issue. Same thing happens as far as an error message, but no explanation as to what the error is * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18299536) * [@dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) Could I please ask you to share the URL you land on when encountered the blank error page? * Thread Starter [dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) * (@dawsonrenaud) * [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18300258) * [@adamdunnage](https://wordpress.org/support/users/adamdunnage/) here is the link [https://sitekit.withgoogle.com/o/oauth2/auth/?response_type=code&access_type=offline&client_id=eKCP4hqujeho5tNAQjo47M-At6W2NMfhpVTiNmF4hVd7V.apps.sitekit.withgoogle.com&redirect_uri=https%3A%2F%2Fdawsonrenaud.com%2Fwp-admin%2Findex.php%3Foauth2callback%3D1&state&scope=openid+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.email+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fsiteverification+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fwebmasters+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fanalytics.readonly+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Ftagmanager.readonly+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fanalytics.edit&login_hint=dawson%40dawsonrenaud.com&prompt=consent&supports=credentials_retrieval%20short_verification_token%20file_verification&nonce=254e454386&mode&hl=en_US&application_name=wordpress/google-site-kit/1.146.0&service_version=v2](https://sitekit.withgoogle.com/o/oauth2/auth/?response_type=code&access_type=offline&client_id=eKCP4hqujeho5tNAQjo47M-At6W2NMfhpVTiNmF4hVd7V.apps.sitekit.withgoogle.com&redirect_uri=https%3A%2F%2Fdawsonrenaud.com%2Fwp-admin%2Findex.php%3Foauth2callback%3D1&state&scope=openid+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.email+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fsiteverification+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fwebmasters+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fanalytics.readonly+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Ftagmanager.readonly+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fanalytics.edit&login_hint=dawson%40dawsonrenaud.com&prompt=consent&supports=credentials_retrieval%20short_verification_token%20file_verification&nonce=254e454386&mode&hl=en_US&application_name=wordpress/google-site-kit/1.146.0&service_version=v2) * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18302189) * [@dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) Thanks for sharing and for your patience with this. After further checks it looks like the issue was because your site had a different redirect URI in our database. * It appears as though you connected Site Kit as a staging site and then copied it to production. We have now updated your record on our side so could you please try again and let me know if this now works for you? * Thread Starter [dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) * (@dawsonrenaud) * [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18302204) * This was successful. Thanks so much for your help Adam! [@adamdunnage](https://wordpress.org/support/users/adamdunnage/) * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18303350) * [@dawsonrenaud](https://wordpress.org/support/users/dawsonrenaud/) That’s great news! Glad to hear you’re now set up with Site Kit. Thanks for your patience throughout this and all the best with Site Kit. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Visitor Groups Error’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) * 12 replies * 2 participants * Last reply from: [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/visitor-groups-error/#post-18303350) * Status: resolved