Title: Vistors Last modified: December 14, 2020 --- # Vistors * [hsjecy](https://wordpress.org/support/users/hsjecy/) * (@hsjecy) * [5 years, 6 months ago](https://wordpress.org/support/topic/vistors/) * Hello, * Only the “Visitors” on “Overview” of my page is not displayed. All other fields are displayed properly. Please let me know if there is a way to fix this. Viewing 15 replies - 1 through 15 (of 45 total) 1 [2](https://wordpress.org/support/topic/vistors/page/2/?output_format=md) [3](https://wordpress.org/support/topic/vistors/page/3/?output_format=md) [→](https://wordpress.org/support/topic/vistors/page/2/?output_format=md) * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years, 5 months ago](https://wordpress.org/support/topic/vistors/#post-13904177) * hi, * could you send an email to newstatpress @ altervista.org with a screenshot so I can see the problem? * thanks * [ctenos](https://wordpress.org/support/users/ctenos/) * (@ctenos) * [5 years, 3 months ago](https://wordpress.org/support/topic/vistors/#post-14048926) * I also lost the “Visitors” log page a few weeks ago, and really could use it. Anyone out there know if there’s an issue with plugin, compatibility with updated WordPress version, clash with other plugins? * I’ve been using a VPN – could that be a problem? * Thanks for any help! * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years, 3 months ago](https://wordpress.org/support/topic/vistors/#post-14078317) * Thanks for the feedback. * If it happens to more users, so it depends to the news changes to be conformed to the WordPress request implemented in the latest versions that maybe has a bug. * I will work on it * thanks * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years, 3 months ago](https://wordpress.org/support/topic/vistors/#post-14080042) * hi, * just checked all my site. Wordpress version 5.6.1 and latest newstatpress version. Visitors are present unless in a site (not so much used) where normal visits are determinate as of feed RDF. * This is give by wodpress function `get_bloginfo('rdf_url');` that in those cases show a RDF values. * Please if you have access to phpmyadmin, looks inside wp_statpress table, click on ID coulum to order by decrescent date and see if you have all record with feed RDF * thanks * [nzfade](https://wordpress.org/support/users/nzfade/) * (@nzfade) * [5 years, 2 months ago](https://wordpress.org/support/topic/vistors/#post-14204486) * I have the same problem, Last visitors show, Visitors doesn’t * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years, 2 months ago](https://wordpress.org/support/topic/vistors/#post-14303465) * >nzfade * are you able to see this: Please if you have access to phpmyadmin, looks inside wp_statpress table, click on ID coulum to order by decrescent date and see if you have all record with feed RDF * thanks * [ned8888](https://wordpress.org/support/users/ned8888/) * (@ned8888) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14538201) * NewStatPress v. 1.3.0 was working nice with my last WP v. 4.9.0 since May 13 2021. Then all stats disappeared, no Visitors, no Visitors through Feeds, no Pageviews, no Pageviews through Feeds, no Spiders. Yesterday I updated WP to 5.7.2 Still not working. Please let me know if there is a way to fix this. Thank you * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14538302) * hi, * could you go to Newstatpress -> Tool -> Repair and repair the table? * then go to Newstatpress -> Tool -> Optimize and the optimize the table? * Now see if it works * thnaks * [ned8888](https://wordpress.org/support/users/ned8888/) * (@ned8888) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14546193) * I’ve done it. It’s not working. * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14546851) * hi, * have you access to phpmyadmin so you can see the DB table contents? * [ned8888](https://wordpress.org/support/users/ned8888/) * (@ned8888) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14547057) * Yes, have a look here: [https://sendfile.cc/uploads/file/0.646608001623435563.png](https://sendfile.cc/uploads/file/0.646608001623435563.png) * It shows only the last visitor (AhrefsBot) from 13.05.2021 * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14547096) * hi * Ok, * the ID speaks: 8388607 it is the max value for auto-increment, so it is not stored nothing in DB. This is a limit of original statpress to have the key as incremental. * One alternative is to increase his size. The problem is that this will stop the update in almost all site that has some data, has the operation took many times and service provider block the request for sure (I test it in my sites, so that change in table definition where not apply in new-statpress to avoid blocks on sites). * Another alternative is to prune old data and set the id to start from 1 again. * As you have only one record, maybe you already have the prune activated? * To set again a low value the instruction to run into myphpadmis is: * `ALTER TABLE wp_statpress AUTO_INCREMENT = 1;` * You had to do this only if auto-prune ia activated otherwise there will be a collision from new data inserted and old data * [ned8888](https://wordpress.org/support/users/ned8888/) * (@ned8888) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14547249) * hi, * I didn’t prune anything but look here: [https://sendfile.cc/uploads/file/0.319618001623440813.png](https://sendfile.cc/uploads/file/0.319618001623440813.png) there is nothing before 13.05 (the bot visit) so which option I can use now? * Plugin Author [ice00](https://wordpress.org/support/users/ice00/) * (@ice00) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14548060) * yes, you had only 1 entries at the last ID. * If you did not have prune enabled, then with the table full of data, maybe the service provider had a DB problem at mysql level (but for sure you cannot have that logs to see when happened). * However with the auto increment at max value you sohuld now use the command I post in the last reply on phpmyadmin to move auto increment to fist posiotion, so data can be inserted into the db again. * [ned8888](https://wordpress.org/support/users/ned8888/) * (@ned8888) * [5 years ago](https://wordpress.org/support/topic/vistors/#post-14548294) * OK, * I’m bit confused. Could you please, as you look at [https://sendfile.cc/uploads/file/0.646608001623435563.png](https://sendfile.cc/uploads/file/0.646608001623435563.png) show me exactly where I’ve to insert ALTER TABLE wp_statpress AUTO_INCREMENT = 1; and all procedure. - This reply was modified 5 years ago by [ned8888](https://wordpress.org/support/users/ned8888/). Viewing 15 replies - 1 through 15 (of 45 total) 1 [2](https://wordpress.org/support/topic/vistors/page/2/?output_format=md) [3](https://wordpress.org/support/topic/vistors/page/3/?output_format=md) [→](https://wordpress.org/support/topic/vistors/page/2/?output_format=md) The topic ‘Vistors’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/newstatpress.svg) * [NewStatPress](https://wordpress.org/plugins/newstatpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/newstatpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/newstatpress/) * [Active Topics](https://wordpress.org/support/plugin/newstatpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/newstatpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/newstatpress/reviews/) ## Tags * [missing](https://wordpress.org/support/topic-tag/missing/) * 45 replies * 5 participants * Last reply from: [ned8888](https://wordpress.org/support/users/ned8888/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/vistors/page/3/#post-14598475) * Status: not resolved