Visual Editor Error with Internet Explorer

  • jcarmichael

    (@jcarmichael)


    11 years, 10 months ago

    Hi,

    Anytime, I try to use the Black Studio TinyMCE widget (Visual Editor) with PageBuilder in Internet Explorer, I get the following error message when I click on “edit”.

    Message from webpage
    Error: This command is not supported.

    When I’ve tried the same things in Firefox, I have no problems. When using Internet Explorer I’ve tried deactivating the plugin and then reactivating it, uninstalling the plugin, and switching to the default 2014 WordPress theme, all with no success.

    On the error dialogue box, if I click “OK”, then I am able to edit as if nothing happened. However, it bothers me that the error comes up at all and makes me think that something is wrong. If anyone has any insight, I would definitely appreciate it!

    https://ww.wp.xz.cn/plugins/black-studio-tinymce-widget/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Marco Chiesi

    (@marcochiesi)

    11 years, 10 months ago

    Hi there,
    I am not getting any error on Internet Explorer 11. Which version of IE are you using? Does the problem occur only with Page Builder or even on standard WP widgets?

    Thread Starter jcarmichael

    (@jcarmichael)

    11 years, 10 months ago

    Hi Marco,

    Thanks for your reply. I am currently using IE 11 as well. After you mentioned that you weren’t having any trouble, I tried using PageBuilder and the Visual Editor (using IE 11) on another website I am developing without any trouble. That made me think it might be something in the theme itself. I tried activating WordPress 2013 theme and had the same problems as with PROmotion theme I have been using. I suppose the next thing that I should try is deactivating all other pluggins beside PageBuilder and the Visual Editor to see if it might be another pluggin interfering somehow. If you have any other ideas, please let me know. Thanks!

    Regards,

    Joshua Carmichael

    Plugin Author Marco Chiesi

    (@marcochiesi)

    11 years, 10 months ago

    Hi Joshua,
    probably that error message is triggered by another plugin, so you should try to disable them. You may want to take a look at your browser console (press F12), which may help to locate the source of the problem. Also take a look at the Troubleshooting section in our FAQ.

    Thread Starter jcarmichael

    (@jcarmichael)

    11 years, 10 months ago

    Thanks Marco,

    I’ll give it a try.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Visual Editor Error with Internet Explorer’ is closed to new replies.