Title: Visual Editor not responding
Last modified: August 22, 2016

---

# Visual Editor not responding

 *  Resolved [textweaver](https://wordpress.org/support/users/textweaver/)
 * (@textweaver)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/visual-editor-not-responding/)
 * Hi and thank you for a wonderful plugin. I have just updated from WordPress 3.9.2
   to version 4.0 and to your latest plugin version 3.6.3. I am experiencing a strange
   problem. I work on a mac and have been trying to create a new newsletter. When
   I select the visual editor using my own or any of the other templates the editor
   is completely frozen and I cannot write or edit anything using it. When I switch
   to the HTML editor I can add code, but this is making it extremely difficult 
   for me to edit. This is happening on Chrome, Firefox and Safari. This is happening
   on the website [http://www.xala.ch](http://www.xala.ch). Is anyone experiencing
   this problem? I would very much appreciate any help or advice. Thanks, Sabra
 * [https://wordpress.org/plugins/newsletter/](https://wordpress.org/plugins/newsletter/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [textweaver](https://wordpress.org/support/users/textweaver/)
 * (@textweaver)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/visual-editor-not-responding/#post-5306909)
 * Hi,
    I just tried to install your Newsletter plugin on a second site I am working
   on and am having the same problem I mentioned above. The visual editor is not
   responding. Though I can view the bottom of the newsletter, I cannot scroll to
   view the entire contents (there is no scrollbar on the right). I have tried this
   on both Windows and mac on Firefox, Chrome and Safari. The code editor is working
   fine but it makes it really difficult to edit. I would really appreciate any 
   suggestions! Thanks… Sabra
 *  Thread Starter [textweaver](https://wordpress.org/support/users/textweaver/)
 * (@textweaver)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/visual-editor-not-responding/#post-5306910)
 * After disabling all the plugins I was using on the second website the newsletter
   editor is working normally. I discovered that it doesn’t work when I have the
   plugin, WP Backitup activated. I can only edit my Newsletters in the visual editor
   when WP Backitup is not active.
    Thanks once more for a great plugin. Sabra

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Visual Editor not responding’ is closed to new replies.

 * ![](https://ps.w.org/newsletter/assets/icon-256x256.png?rev=1052028)
 * [Newsletter - Send awesome emails from WordPress](https://wordpress.org/plugins/newsletter/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/newsletter/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/newsletter/)
 * [Active Topics](https://wordpress.org/support/plugin/newsletter/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/newsletter/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/newsletter/reviews/)

 * 2 replies
 * 1 participant
 * Last reply from: [textweaver](https://wordpress.org/support/users/textweaver/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/visual-editor-not-responding/#post-5306910)
 * Status: resolved