Title: Visualization problem website Last modified: August 16, 2024 --- # Visualization problem website * [ivan1308](https://wordpress.org/support/users/ivan1308/) * (@ivan1308) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/) * Hi, I have a problem viewing the site. If I open it with Mozilla I have no problems but if I open it with Chrome on Mac or mobile devices it gives display problems. Can I do something? How can I solve it? Has anyone else had the same problem? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fvisualization-problem-website%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Moderator [threadi](https://wordpress.org/support/users/threadi/) * (@threadi) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17958455) * Looks fine to me in Chrome. What are the differences for you? Since the theme is responsible for the output, I would recommend that you contact their support forum if you have any questions: [https://wordpress.org/support/theme/popularis/](https://wordpress.org/support/theme/popularis/) * Thread Starter [ivan1308](https://wordpress.org/support/users/ivan1308/) * (@ivan1308) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17958462) * when opening it the page does not load properly and the menu appears as a list, the tables are not formatted correctly. In the link some photos, I did not find other methods to upload the photos [https://drive.google.com/drive/folders/1-DFlac_PF4IAnmxCEDsuCjH9XnLMCcLX](https://drive.google.com/drive/folders/1-DFlac_PF4IAnmxCEDsuCjH9XnLMCcLX) * [Muhammed Jazeel](https://wordpress.org/support/users/jazeelmuhmd/) * (@jazeelmuhmd) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17958966) * Hello [@ivan1308](https://wordpress.org/support/users/ivan1308/), * You are right. The theme installed on your website is broken. Look’s like you are using Elementor to build the theme. I can assume that this problem is anyhow related to Elementor. Please try the following ways to get rid of the problem. - Clear cache if you are using any cache plugin. - Can you see any notification from Elementor on your WordPress dashboard. Look for a notification like ‘Elementor Data Updater’. Click on the button of the notification to run the update. - ‘Regenerate CSS & Data’ by following this [guide](https://elementor.com/help/regenerate-css-data/) if issue still persists. * Now, that’s all for you. Hope any of the ways work for you. Let me know if you have further questions. * Regards, Jazeel * Thread Starter [ivan1308](https://wordpress.org/support/users/ivan1308/) * (@ivan1308) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959224) * First of all, thank you both for the support. Regarding Jazel’s advice, I followed the 3 ways you indicated to try to solve the problem, but nothing has changed, I find the same errors and the same display problems. Regarding point 2, I didn’t find any update notifications, everything is updated, both plugins and themes. However, I found some errors that pop up at the top of the home page when I go to APPEARANCE and then CUSTOMIZE in the BOARD. I add the screen shots of the errors in the same google drive link and I also attach the screen shots of the lines of code to which the errors on altervista refer, maybe you can understand what they come from. * Thanks so much again. * [Muhammed Jazeel](https://wordpress.org/support/users/jazeelmuhmd/) * (@jazeelmuhmd) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959287) * Hi [@ivan1308](https://wordpress.org/support/users/ivan1308/), * This should be plugin or theme conflict. Can you please check Tools > Site Health. Any notification or error showing there regarding this. If any, try to fix it. Otherwise you should deactivate all of your plugins to find the culprit. Activate plugins one by one and look to the page for error. Never forgot to clear cache if you are using any cache plugins. * _Thank You, Muhammed Jazeel * Thread Starter [ivan1308](https://wordpress.org/support/users/ivan1308/) * (@ivan1308) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959309) * Thanks. I have these errors: * Disk space available to perform security updates Security * You should use persistent object cache Performance * Your site does not use HTTPS Security * [Muhammed Jazeel](https://wordpress.org/support/users/jazeelmuhmd/) * (@jazeelmuhmd) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959328) * Hi [@ivan1308](https://wordpress.org/support/users/ivan1308/), * Install and set-up [WP Encryption](https://wordpress.org/plugins/wp-letsencrypt-ssl/) plugin to get rid of HTTPS issue. The major reason causing trouble here is that you are using a free hosting service. That’s you are this kind of issues. All three issues stated above including theme break issue might related to this free hosting configuration. * _Regards, Muhammed Jazeel * Thread Starter [ivan1308](https://wordpress.org/support/users/ivan1308/) * (@ivan1308) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959405) * I tried to configure it with the procedure via “HTTP CHALLENGE” but it gives me this error: Order failed and re-created due to failed verification. Please complete the NEW challenge with alternate method than previous attempt. * I don’t know how to do the other method on altervista. * [Muhammed Jazeel](https://wordpress.org/support/users/jazeelmuhmd/) * (@jazeelmuhmd) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959859) * Hi [@ivan1308](https://wordpress.org/support/users/ivan1308/), * Have you heard about ‘[Pantheon](https://pantheon.io/)‘?. They are offering free hosting for WordPress Websites. I think the free hosting of Altervista causing trouble in your case. Try ‘Pantheon’ by following this [guide](https://www.youtube.com/watch?v=Sy0S3la0U50). I am sure it’s far better than the one you currently using. * Regards, Muhammed Jazeel * Thread Starter [ivan1308](https://wordpress.org/support/users/ivan1308/) * (@ivan1308) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959914) * Ok. Is it possible to migrate without losing anything from altervista to pantheon? - This reply was modified 1 year, 9 months ago by [ivan1308](https://wordpress.org/support/users/ivan1308/). * [Muhammed Jazeel](https://wordpress.org/support/users/jazeelmuhmd/) * (@jazeelmuhmd) * [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959928) * Hello again [@ivan1308](https://wordpress.org/support/users/ivan1308/), * Yes, it’s possible. You can follow [this](https://www.youtube.com/watch?v=FkFNo2JUWi0) video guide to achieve that. * Note: Be careful while migrating your site because minor mistakes may end up in losing data. * _Regards, Muhammed Jazeel Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Visualization problem website’ is closed to new replies. ## Tags * [broken theme](https://wordpress.org/support/topic-tag/broken-theme/) * [theme broken](https://wordpress.org/support/topic-tag/theme-broken/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 11 replies * 3 participants * Last reply from: [Muhammed Jazeel](https://wordpress.org/support/users/jazeelmuhmd/) * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/visualization-problem-website/#post-17959928) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics