Title: [NSFW] Wallet Balance Decrease During Unsuccessful Payment Last modified: October 11, 2024 --- # [NSFW] Wallet Balance Decrease During Unsuccessful Payment * [rezvan jalilian](https://wordpress.org/support/users/rezvanjalilian66/) * (@rezvanjalilian66) * [1 year, 7 months ago](https://wordpress.org/support/topic/wallet-balance-decrease-during-unsuccessful-payment/) * Hello, I hope you are doing well. * I have a significant issue: if a customer’s purchase is unsuccessful and they do not complete the payment for any reason, the balance in their wallet decreases. We then have to manually add the balance back to the wallet. * I would appreciate it if you could look into this. * Thank you! * Feel free to let me know if you need any adjustments! The topic ‘[NSFW] Wallet Balance Decrease During Unsuccessful Payment’ is closed to new replies. * ![](https://ps.w.org/woo-wallet/assets/icon-256x256.png?rev=3360666) * [Wallet for WooCommerce](https://wordpress.org/plugins/woo-wallet/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-wallet/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-wallet/) * [Active Topics](https://wordpress.org/support/plugin/woo-wallet/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-wallet/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-wallet/reviews/) * 0 replies * 1 participant * Last reply from: [rezvan jalilian](https://wordpress.org/support/users/rezvanjalilian66/) * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/wallet-balance-decrease-during-unsuccessful-payment/) * Status: not a support question