Title: Support is great Last modified: October 2, 2019 --- # Support is great * [dratom](https://wordpress.org/support/users/dratom/) * (@dratom) * [6 years, 8 months ago](https://wordpress.org/support/topic/warning-automatic-subscription/) * 5-stars are for the great support! * What happened: * If you buy this plugin, you will be charged every year with: “without any exception we have a NO REFUND policy.” in the Terms and Conditions They won’t send you a email prior to charge your PayPal. It’s one of the very few automatic subscription that I missed to cancel. And I’m usually very careful about those subscriptions. * But, they refund me the plugin after I explained the situation in a record short time. So those 5-stars are for the support and the way they handle the incident. It was perfect! Thank you Michael Torbert! Keep the support on this level. * I can’t review the plugin itself because we are not using it. - This topic was modified 6 years, 8 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). - This topic was modified 6 years, 8 months ago by [dratom](https://wordpress.org/support/users/dratom/). - This topic was modified 6 years, 8 months ago by [dratom](https://wordpress.org/support/users/dratom/). Viewing 5 replies - 1 through 5 (of 5 total) * [Michael Torbert](https://wordpress.org/support/users/hallsofmontezuma/) * (@hallsofmontezuma) * WordPress Virtuoso * [6 years, 8 months ago](https://wordpress.org/support/topic/warning-automatic-subscription/#post-11989962) * I’m sorry you’ve had a negative experience. * To be clear, this is a free plugin, and has no yearly charge. The Pro version, which is not hosted on this site, like most paid plugins, is a subscription. * While we on paper have a no refund policy in lieu of a free trial (since the free version suffices as a “free trial”), the reality is that if you contact us we do typically issue refunds when requested on a case by case basis. Since you’re posting anonymously, I’m not able to look up your account. You’re welcome to reach out to us at [https://semperplugins.com/contact](https://semperplugins.com/contact) and we’ll be happy to assist you. * As to your second issue, both the free and paid versions are 100% GPL, and always have been. You can read more about the GPL here: [https://www.gnu.org/licenses/old-licenses/gpl-2.0.html](https://www.gnu.org/licenses/old-licenses/gpl-2.0.html) - This reply was modified 6 years, 8 months ago by [Michael Torbert](https://wordpress.org/support/users/hallsofmontezuma/). - This reply was modified 6 years, 8 months ago by [Michael Torbert](https://wordpress.org/support/users/hallsofmontezuma/). * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [6 years, 8 months ago](https://wordpress.org/support/topic/warning-automatic-subscription/#post-11990077) * [@dratom](https://wordpress.org/support/users/dratom/) Apologies, that was not an email you posted. I have archived the reply I just posted and unflagged your account. I have still removed the link though as that is not allowed in reviews. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [6 years, 8 months ago](https://wordpress.org/support/topic/warning-automatic-subscription/#post-11990096) * Now, to your review! * > If you buy this plugin, you will be charged every year with: > “without any > exception we have a NO REFUND policy.” in the Terms and Conditions > That’s disgusting in 2019 * That’s how software for sale has been for years and virtually every plugin and theme that has a “pro” version does exactly that. The GPL is about software distribution, it is not about charging for support. There is nothing that is contradictory to the GPL for that model. * Thread Starter [dratom](https://wordpress.org/support/users/dratom/) * (@dratom) * [6 years, 8 months ago](https://wordpress.org/support/topic/warning-automatic-subscription/#post-11990339) * [@jdembowski](https://wordpress.org/support/users/jdembowski/) : Thank you for your moderation. Yes, I know how it works, just that it’s already the second year that I was charged without noticing it. Could improve in the communication, to keep it at the level of the excellent support. * [Michael Torbert](https://wordpress.org/support/users/hallsofmontezuma/) * (@hallsofmontezuma) * WordPress Virtuoso * [6 years, 8 months ago](https://wordpress.org/support/topic/warning-automatic-subscription/#post-11990347) * [@dratom](https://wordpress.org/support/users/dratom/) Thank you for modifying your review. We’re always happy for the chance to provide excellent support. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Support is great’ is closed to new replies. * ![](https://ps.w.org/all-in-one-seo-pack/assets/icon.svg?rev=2443290) * [All in One SEO – Powerful SEO Plugin to Boost SEO Rankings & Increase Traffic](https://wordpress.org/plugins/all-in-one-seo-pack/) * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-seo-pack/#faq) * [Support Threads](https://wordpress.org/support/plugin/all-in-one-seo-pack/) * [Active Topics](https://wordpress.org/support/plugin/all-in-one-seo-pack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-seo-pack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/all-in-one-seo-pack/reviews/) * 5 replies * 3 participants * Last reply from: [Michael Torbert](https://wordpress.org/support/users/hallsofmontezuma/) * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/warning-automatic-subscription/#post-11990347)