Title: We ran into a problem: Internal Server Error Last modified: January 19, 2021 --- # We ran into a problem: Internal Server Error * Resolved [antonioc197](https://wordpress.org/support/users/antonioc197/) * (@antonioc197) * [5 years, 4 months ago](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/) * When booking an appointment it gives the error: We ran into a problem: Internal Server Error. How can we fix this ? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwe-ran-into-a-problem-internal-server-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Contributor [Simply Schedule Appointments Support](https://wordpress.org/support/users/simplyscheduleappointments/) * (@simplyscheduleappointments) * [5 years, 4 months ago](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/#post-13928987) * Hello [@antonioc197](https://wordpress.org/support/users/antonioc197/), * Could you double-check to make sure you’re using the latest version of the SSA plugin? * And, if that doesn’t work, could you go to the SSA Admin page > Support tab > scroll to the bottom > turn on the WordPress debug logs. After turning them on, go ahead and try to book an appointment again. * After you’re done, go back to the debug logs and copy/paste the most recent errors back to this thread. The recent errors should show today’s date. * If the debug logs don’t show anything obvious, we may need to continue troubleshooting through our support email: [support@ssaplugin.com](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/support@ssaplugin.com?output_format=md) * Thread Starter [antonioc197](https://wordpress.org/support/users/antonioc197/) * (@antonioc197) * [5 years, 4 months ago](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/#post-13929603) * Hi, We are using version Version 1.4.1.2 which is the latest version. * WordPress Debug Logs: * [19-Jan-2021 20:56:43 UTC] WordPress database error Unknown column ‘customer_locale’ in ‘field list’ for query INSERT INTO `wp_ssa_appointments` (`appointment_type_id`,` rescheduled_from_appointment_id`, `group_id`, `author_id`, `customer_id`, `customer_information`,` customer_timezone`, `customer_locale`, `start_date`, `end_date`, `title`, `description`,` price_full`, `payment_method`, `payment_received`, `mailchimp_list_id`, `google_calendar_id`,` google_calendar_event_id`, `allow_sms`, `status`, `date_created`, `date_modified`) VALUES (2, 0, 0, 2, 2, ‘{\”Name\”:\”test\”,\”Email\”:\”antonio.cumberbatch2@gmail. com\”,\”Phone\”:\”+1 868 323 7810\”,\”Notes\”:\”test\”}’, ‘America/La_Paz’, ‘ en_US’, ‘2021-01-21 18:00:00’, ‘2021-01-21 18:30:00’, ”, ”, ”, ”, ”, ”, ”, ”,”,‘ booked’, ‘2021-01-19 20:56:43’, ‘2021-01-19 20:56:43’) made by require(‘wp-blog- header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server-> serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, SSA_Appointment_Model->create_item, TD_API_Model->create_item, SSA_Appointment_Model- >insert, TD_Model->insert, TD_DB_Model->db_insert [19-Jan-2021 20:56:43 UTC] PHP Notice: Undefined index: id in /home/abcpeads/public_html/wp-content/plugins/ simply-schedule-appointments/includes/class-appointment-model.php on line 856[ 19-Jan-2021 20:56:43 UTC] PHP Notice: Undefined index: id in /home/abcpeads/public_html/ wp-content/plugins/simply-schedule-appointments/includes/class-appointment-model. php on line 857 [19-Jan-2021 20:56:43 UTC] PHP Notice: Undefined index: id in/ home/abcpeads/public_html/wp-content/plugins/simply-schedule-appointments/includes/ class-appointment-model.php on line 856 [19-Jan-2021 20:56:43 UTC] PHP Notice: Undefined index: id in /home/abcpeads/public_html/wp-content/plugins/simply-schedule- appointments/includes/class-appointment-model.php on line 857 [19-Jan-2021 20: 56:43 UTC] PHP Notice: Undefined index: id in /home/abcpeads/public_html/wp-content/ plugins/simply-schedule-appointments/includes/class-appointment-model.php on line 582 [19-Jan-2021 20:56:43 UTC] PHP Notice: Undefined index: id in /home/ abcpeads/public_html/wp-content/plugins/simply-schedule-appointments/includes/ class-appointment-model.php on line 856 [19-Jan-2021 20:56:43 UTC] PHP Notice: Undefined index: id in /home/abcpeads/public_html/wp-content/plugins/simply-schedule- appointments/includes/class-appointment-model.php on line 857 [19-Jan-2021 20: 56:43 UTC] PHP Fatal error: Uncaught Exception: Invalid SSA_Appointment_Object property: appointment_type_id in /home/abcpeads/public_html/wp-content/plugins/ simply-schedule-appointments/includes/class-appointment-object.php:108 Stack trace: #0 /home/abcpeads/public_html/wp-content/plugins/simply-schedule-appointments/ includes/class-appointment-object.php(257): SSA_Appointment_Object->__get(‘appointment_typ…’)# 1 /home/abcpeads/public_html/wp-content/plugins/simply-schedule-appointments/ includes/class-appointment-object.php(291): SSA_Appointment_Object->get_appointment_type()# 2 /home/abcpeads/public_html/wp-content/plugins/simply-schedule-appointments/ includes/class-appointment-object.php(346): SSA_Appointment_Object->get_calendar_event_title( Object(SSA_Recipient_Customer)) #3 /home/abcpeads/public_html/wp-content/plugins/ simply-schedule-appointments/includes/class-ics-exporter.php(202): SSA_Appointment_Object- >get_customer_calendar_title() #4 /home/abcpeads/public_html/wp-content/plugins/ simply-schedule-appointments/includes/class-i in /home/abcpeads/public_html/wp- content/plugins/simply-schedule-appointments/includes/class-appointment-object. php on line 108 [19-Jan-2021 20:56:53 UTC] WordPress database error Unknown column‘ actioned_text’ in ‘field list’ for query SELECT action_id, name, label, query, status, is_primary, actioned_text FROM wp_wc_admin_note_actions WHERE note_id = 16 made by set_current_screen, WP_Screen->set_current_screen, do_action(‘current_screen’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Notes_Run_Db_Update::show_reminder, Automattic\WooCommerce\Admin\Notes\Note->__construct, WC_Data_Store->read, Automattic\ WooCommerce\Admin\Notes\DataStore->read, Automattic\WooCommerce\Admin\Notes\DataStore- >read_actions [19-Jan-2021 20:56:53 UTC] WordPress database error Unknown column‘ actioned_text’ in ‘field list’ for query SELECT action_id, name, label, query, status, is_primary, actioned_text FROM wp_wc_admin_note_actions WHERE note_id = 16 made by set_current_screen, WP_Screen->set_current_screen, do_action(‘current_screen’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Notes_Run_Db_Update::show_reminder, WC_Notes_Run_Db_Update::update_done_notice, Automattic\WooCommerce\Admin\Notes\ Note->__construct, WC_Data_Store->read, Automattic\WooCommerce\Admin\Notes\DataStore- >read, Automattic\WooCommerce\Admin\Notes\DataStore->read_actions [19-Jan-2021 20:56:53 UTC] WordPress database error Unknown column ‘actioned_text’ in ‘field list’ for query REPLACE INTO `wp_wc_admin_note_actions` (`note_id`, `name`, ` label`, `query`, `status`, `is_primary`, `actioned_text`) VALUES (16, ‘update- db_done’, ‘Thanks!’, ‘[https://abcpaediatrics.com/wp-admin/admin.php?page=simply-schedule-appointments%2F&wc-hide-notice=update&_wc_notice_nonce=6701855d6d’](https://abcpaediatrics.com/wp-admin/admin.php?page=simply-schedule-appointments%2F&wc-hide-notice=update&_wc_notice_nonce=6701855d6d’);,‘ actioned’, 1, ”) made by set_current_screen, WP_Screen->set_current_screen, do_action(‘ current_screen’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Notes_Run_Db_Update:: show_reminder, WC_Notes_Run_Db_Update::update_done_notice, WC_Data->save, WC_Data_Store- >update, Automattic\WooCommerce\Admin\Notes\DataStore->update, Automattic\WooCommerce\ Admin\Notes\DataStore->save_actions [19-Jan-2021 20:56:53 UTC] WordPress database error Unknown column ‘actioned_text’ in ‘field list’ for query SELECT action_id, name, label, query, status, is_primary, actioned_text FROM wp_wc_admin_note_actions WHERE note_id = 16 made by set_current_screen, WP_Screen->set_current_screen, do_action(‘current_screen’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Notes_Run_Db_Update:: show_reminder, WC_Notes_Run_Db_Update::update_done_notice, WC_Data->save, WC_Data_Store- >update, Automattic\WooCommerce\Admin\Notes\DataStore->update, Automattic\WooCommerce\ Admin\Notes\DataStore->save_actions, Automattic\WooCommerce\Admin\Notes\DataStore- >read_actions * Simply Schedule Appointments Plus Simply Schedule Appointments Plus * Interested in getting even more out of SSA? Consider upgrading to our Plus Edition and unlock awesome features like: * Google Calendar Sync Custom Fields Mailchimp Integration Multiple Bookings in the Same Time Slot Book Classes and Group Events * Plugin Contributor [Simply Schedule Appointments Support](https://wordpress.org/support/users/simplyscheduleappointments/) * (@simplyscheduleappointments) * [5 years, 4 months ago](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/#post-13935625) * [@antonioc197](https://wordpress.org/support/users/antonioc197/) * Let’s try rebuilding your SSA database. * > Go to SSA Settings > scroll down to and select the Import/Export link at the bottom of the page > go ahead and Export all the settings and appointments > Copy the export code > Paste the code under the Import tab * Doing this will not harm any of your data or settings, it should only rebuild your SSA database. Since I see a couple of SSA database errors in the error log, hopefully, this can sort through any issues it’s having. * If not, please contact us at [support@ssaplugin.com](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/support@ssaplugin.com?output_format=md) * Thread Starter [antonioc197](https://wordpress.org/support/users/antonioc197/) * (@antonioc197) * [5 years, 4 months ago](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/#post-13944485) * Hi, * No luck with this sadly. Will contact the suggested email address. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘We ran into a problem: Internal Server Error’ is closed to new replies. * ![](https://ps.w.org/simply-schedule-appointments/assets/icon.svg?rev=2926807) * [Appointment Booking Calendar — Simply Schedule Appointments Booking Plugin](https://wordpress.org/plugins/simply-schedule-appointments/) * [Frequently Asked Questions](https://wordpress.org/plugins/simply-schedule-appointments/#faq) * [Support Threads](https://wordpress.org/support/plugin/simply-schedule-appointments/) * [Active Topics](https://wordpress.org/support/plugin/simply-schedule-appointments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/simply-schedule-appointments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/simply-schedule-appointments/reviews/) * 4 replies * 2 participants * Last reply from: [antonioc197](https://wordpress.org/support/users/antonioc197/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/we-ran-into-a-problem-internal-server-error/#post-13944485) * Status: resolved