Title: Web Accessibility Issue
Last modified: May 20, 2019

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# Web Accessibility Issue

 *  Resolved [jgarciarlc](https://wordpress.org/support/users/jgarciarlc/)
 * (@jgarciarlc)
 * [7 years ago](https://wordpress.org/support/topic/web-accessibility-issue/)
 * We ran an accessibility audit on our support page which uses your zendesk request
   form and the page failed due to your plugin. It appears there are 3 input fields
   on our page that need an id associated with it in order for the label assigned
   to it to register properly. As you can see below, the fields do not include an
   id and this is causing an issue for our users using screen reading technologies.
 * <input type=”text” name=”zen_name_1″ class=”zen_name_field” value=”” required
   =””>
    <input type=”text” name=”zen_name_2″ class=”zen_name_field” value=”” required
   =””> <input type=”email” name=”zen_email” value=”” required=””>
 * I can add the id’s myself and edit your plugin php file, but that is only temporary.
   Can you update the plugin?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fweb-accessibility-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [7 years ago](https://wordpress.org/support/topic/web-accessibility-issue/#post-11554324)
 * Hi [@jgarciarlc](https://wordpress.org/support/users/jgarciarlc/),
 * Thanks for reporting this, we’ll be pushing an update to the plugin to address
   those issues by the end of this week.
 *  Thread Starter [jgarciarlc](https://wordpress.org/support/users/jgarciarlc/)
 * (@jgarciarlc)
 * [7 years ago](https://wordpress.org/support/topic/web-accessibility-issue/#post-11570082)
 * Hi, just checking on this update. When can we expect the plugin update?
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/web-accessibility-issue/#post-11611037)
 * Hi [@jgarciarlc](https://wordpress.org/support/users/jgarciarlc/), apologies 
   for the delay. We’ve just pushed update 2.9.6 to fix this issue.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Web Accessibility Issue’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/zendesk-request-form_f2f1f1.svg)
 * [Request Form for Zendesk](https://wordpress.org/plugins/zendesk-request-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zendesk-request-form/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zendesk-request-form/)
 * [Active Topics](https://wordpress.org/support/plugin/zendesk-request-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zendesk-request-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zendesk-request-form/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [pipdig](https://wordpress.org/support/users/pipdig/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/web-accessibility-issue/#post-11611037)
 * Status: resolved