Title: webhook error is a 4XX code Last modified: October 17, 2020 --- # webhook error is a 4XX code * Resolved [martaja](https://wordpress.org/support/users/martaja/) * (@martaja) * [5 years, 7 months ago](https://wordpress.org/support/topic/webhook-error-is-a-4xx-code/) * Hi, I am using stripe and I always get this error It is a 4XX code (this is evt_1Hc66eB1jpIBz6epmnUPPCI8). Is there any way me to upload a screenshot of the error? Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebhook-error-is-a-4xx-code%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years, 7 months ago](https://wordpress.org/support/topic/webhook-error-is-a-4xx-code/#post-13553524) * Hi [@martaja](https://wordpress.org/support/users/martaja/) – Stripe labels a 4xx error code as: `error status codes indicate an error because of the information provided (e.g., a required parameter was omitted)` * Can you send us a copy of your site’s system status report? You can find that at: `WP Dashboard > WooCommerce > Status > 'Get system report'` * Additionally, you can send us a screenshot using: [https://snipboard.io](https://snipboard.io) * Thanks! – Joey * Thread Starter [martaja](https://wordpress.org/support/users/martaja/) * (@martaja) * [5 years, 7 months ago](https://wordpress.org/support/topic/webhook-error-is-a-4xx-code/#post-13557160) * Hi, thanks for your reply. A screenshot of the error: [https://snipboard.io/k5Usvo.jpg](https://snipboard.io/k5Usvo.jpg) * And Stripe support said: ” I was able to notice the error code for every webhook that is failing in this occasion is a 4XX code (this is evt_1Hc66eB1jpIBz6epmnUPPCI8). 4XX codes mean that there is some error in the script’s code or your server. In this situation the best thing to do would be to have your developer (or you) inspect the code in order to find the error, or to contact WooCommerce since they generated the code, therefore they are more aware of how can it fail and the possible solutions.” * This is the Report of the Woocommerce: * ### WordPress Environment ### * WordPress address (URL): [https://www.totemocional.com](https://www.totemocional.com) Site address (URL): [https://www.totemocional.com](https://www.totemocional.com) WC Version: 4.6.0 REST API Version: ✔ 4.6.0 WC Blocks Version: ✔ 3.4.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.6.1 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: es_ES External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.0.33 – Recomendamos usar la versión 7.2 o superior de PHP para un mayor rendimiento y seguridad. Cómo actualizar tu versión de PHP PHP Post Max Size: 130 MB PHP Time Limit: 300 PHP Max Input Vars: 16000 cURL Version: 7.38.0 OpenSSL/1.0.1t * SUHOSIN Installed: – MySQL Version: 5.6.48-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 4.4.1 WC Database Prefix: wp_ Tamaño total de la base de datos: 44.79MB Tamaño de los datos de la base de datos: 38.87MB Tamaño del índice de la base de datos: 5.92MB wp_woocommerce_sessions: Datos: 1.52MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_order_itemmeta: Datos: 0.08MB + 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Base de la tienda: #7099 – /tienda/ Carrito: #7100 – /carrito/ Finalizar compra:# 7101 – /finalizar-compra/ Mi cuenta: ❌ La visibilidad de la página debe ser pública Términos y condiciones: #7243 – /terminos-y-condiciones/ * ### Theme ### * Name: Tot Emocional Version: 6.0.2.1597014034 Author URL: [https://themeforest.net/user/pixelwars](https://themeforest.net/user/pixelwars) Child Theme: ✔ Parent Theme Name: Efor Parent Theme Version: 6.0.2 Parent Theme Author URL: [https://themeforest.net/user/pixelwars](https://themeforest.net/user/pixelwars) WooCommerce Support: ✔ * ### Templates ### * Overrides: efor/woocommerce/archive-product.php efor/woocommerce/content-product. php efor/woocommerce/content-product_cat.php efor/woocommerce/content-single- product.php efor/woocommerce/global/wrapper-end.php efor/woocommerce/global/wrapper- start.php efor/woocommerce/loop/loop-end.php efor/woocommerce/loop/loop-start. php efor/woocommerce/loop/pagination.php efor/woocommerce/single-product.php * ### Action Scheduler ### * Completo: 224 Oldest: 2020-09-23 12:51:37 +0000 Newest: 2020-10-20 11:27:41 +0000 * Pendiente: 1 Oldest: 2020-10-21 03:12:02 +0000 Newest: 2020-10-21 03:12:02 + 0000 * ` * [Mike Straw](https://wordpress.org/support/users/mikestraw/) * (@mikestraw) * [5 years, 7 months ago](https://wordpress.org/support/topic/webhook-error-is-a-4xx-code/#post-13569217) * Hi [@martaja](https://wordpress.org/support/users/martaja/) , * Thanks for that Status Report! I see two things in there that stand out for me: * **PHP Version: 7.0.33**: WooCommerce requires a minimum PHP version of 7.2 or greater. You will want to update your PHP version. * **WC Version: 4.6.0 / WC Database Version: 4.4.1**: Those two versions should match, and this is an indication that your database is out of date. You should see a database update notice that you’ll need to click to bring the WooCommerce database up to the current version. [This page has more details about those database update notices](https://docs.woocommerce.com/document/how-to-update-woocommerce/#section-13). * Let us know if that doesn’t correct these errors! * Plugin Support [Adam Heckler](https://wordpress.org/support/users/adamkheckler/) * (@adamkheckler) * [5 years, 7 months ago](https://wordpress.org/support/topic/webhook-error-is-a-4xx-code/#post-13600567) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘webhook error is a 4XX code’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 4 replies * 4 participants * Last reply from: [Adam Heckler](https://wordpress.org/support/users/adamkheckler/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/webhook-error-is-a-4xx-code/#post-13600567) * Status: resolved