Title: webhook issue
Last modified: October 10, 2023

---

# webhook issue

 *  Resolved [christalynw](https://wordpress.org/support/users/christalynw/)
 * (@christalynw)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/webhook-issue-2/)
 * I have followed all instructions to set the webhook for stripe. I do have woocommerce
   on my site but it is set up as a separate account in stripe and only works for
   my products and course school on my website.
 * The webhook will not validate and there is a red x. Please help me figure out
   how to get the webhook to validate for event tickets so I may use this on my 
   events page.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebhook-issue-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Gladys](https://wordpress.org/support/users/greventscalendar/)
 * (@greventscalendar)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/webhook-issue-2/#post-17114787)
 * Hi there! I’d be happy to help with your issue today. 
 * I am sorry to hear you are having trouble with your signing secret. Let’s start
   with some troubleshooting steps. Make sure your Tickets Commerce settings have
   test mode deactivated, as the webhooks validation will not work while [Tickets Commerce](https://theeventscalendar.com/knowledgebase/k/tickets-commerce/)
   is in test mode. If you are experiencing issues setting up Stripe and validating
   your signing secret, we recommend making sure you have activated [Pretty Permalinks](https://theeventscalendar.com/knowledgebase/k/permalinks-best-practices/),
   which you can find under **WordPress Settings > Permalinks**.
 * Also, due to Stripe’s Single Platform Policy, you won’t be able to connect to
   multiple platforms using the same account at the same time. As a workaround, 
   we recommend you create individual accounts under the same Stripe user login 
   to connect to different platforms.
 * ![](https://i0.wp.com/theeventscalendar.com/knowledgebase/wp-content/uploads/
   2022/10/stripe-newaccount.gif?ssl=1)
 * This can also happen when there is a conflict with another plugin or server setup
   that prevents our files from loading properly. Please thoroughly [test for conflicts](https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/).
   Make sure you disable ALL other plugins besides The Events Calendar and our other
   plugins,  revert to a default theme like 2020, and see if this problem goes away.
 * If the issue goes away, you should be able to save the signing secret, however,
   you could run into some issues with communications via Stripe and our plugins
   when reenabling the conflicting plugins. I suggest you find the root of the cause
   by then enabling one plugin at a time and then retesting to see if the problem
   involves a specific plugin. If this is a specific plugin causing issues, then
   check if there are any settings optimizing javascript and see if you can either
   turn off the optimization in the plugin settings or try to exclude our plugins
   from the optimization.
 * Let me know if this helps, 
   Gladys
 *  Plugin Support [Darian](https://wordpress.org/support/users/d0153/)
 * (@d0153)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/webhook-issue-2/#post-17149694)
 * Hi there.
 * It appears that there hasn’t been any recent activity on this thread, so we’ll
   consider it resolved. However, if you have any additional questions or concerns,
   feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘webhook issue’ is closed to new replies.

 * ![](https://ps.w.org/event-tickets/assets/icon.svg?rev=2259340)
 * [Event Tickets and Registration](https://wordpress.org/plugins/event-tickets/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/event-tickets/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/event-tickets/)
 * [Active Topics](https://wordpress.org/support/plugin/event-tickets/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/event-tickets/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/event-tickets/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Darian](https://wordpress.org/support/users/d0153/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/webhook-issue-2/#post-17149694)
 * Status: resolved