Title: Webhooks for multisite
Last modified: March 6, 2023

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# Webhooks for multisite

 *  Resolved [martinmath](https://wordpress.org/support/users/martinmath/)
 * (@martinmath)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/webhooks-for-multisite/)
 * Hello,
 * We have a multisite setup. I can see that webhooks are there for each domain 
   and have clicked ‘resubscribe webhooks’ to recreate them. However when I click‘
   simulate’ I get the following error:
 * **Looks like the webhook cannot be received. Check that your website is accessible
   from the internet.**
 * They are available and we can receive standard PP payments through them.
 * When I check the logs I can see that there’s critical errors like:
 * 2023-02-04T13:30:14+00:00 CRITICAL Uncaught Error: Call to undefined method Automattic\
   WooCommerce\Admin\Overrides\OrderRefund::get_payment_method() in /home/XXXX.cloudwaysapps.
   com/xxxxxxxxxxxx/public_html/web/app/plugins/woocommerce-paypal-payments/modules/
   ppcp-webhooks/src/Handler/CheckoutOrderApproved.php:193
 * We receive straightforward successful PP payments but failed and alternative 
   methods (i.e. iDeal) seem to vanish without a trace. We’ve had a couple of customers
   who have informed us that the payment goes through on the PP side but then this
   doesn’t result in a successful or failed order on our site admin which I presume
   means that the action doesn’t get reported to the site.
 * Any idea what direction to go in to resolve this?
 * thanks
 * Martin

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/webhooks-for-multisite/#post-16536530)
 * Hi [@martinmath](https://wordpress.org/support/users/martinmath/)
 * Webhooks are crucial for processing payments via alternative payment methods,
   and if they are not received, it can lead to incomplete payments, as the capture
   call only happens after the webhook confirmation was received.
   When the payment
   is not captured after a short while, PayPal automatically issues a refund.
 * This error you reported is rather unusual, though, and could potentially be caused
   by a conflict with another plugin. Maybe as a start could you please check if
   the behavior and the errors persist for you with the latest pre-release version
   of the upcoming update? It improves the compatibility with third-party plugins
   and can be downloaded [from here](https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/2.0.3-rc2).
   
   Beyond this, you may want to perform a [conflict test as desribed here](https://woocommerce.com/document/woocommerce-paypal-payments/#troubleshooting).
 * Please let us know how this works for you.
   Thanks!
 * Kind regards,
   Niklas
 *  Thread Starter [martinmath](https://wordpress.org/support/users/martinmath/)
 * (@martinmath)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/webhooks-for-multisite/#post-16558082)
 * Hello,
 * Sorry for late reply and thanks for the info.
 * I haven’t been able to get to the bottom of this yet but am investating a possible
   theme issues. Will update
 * thanks Martin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Webhooks for multisite’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [martinmath](https://wordpress.org/support/users/martinmath/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/webhooks-for-multisite/#post-16558082)
 * Status: resolved