Title: Webhoster's /tmp folder
Last modified: August 21, 2016

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# Webhoster's /tmp folder

 *  [evamusby](https://wordpress.org/support/users/evamusby/)
 * (@evamusby)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/webhosters-tmp-folder/)
 * Help, I am stuck and I just don’t have the IT knowledge to understand what to
   do:
    Fasthosts, my web hoster, has been telling me that :
 * > We have suspended evamusby.co.uk as it’s saving too much information to the
   > server’s tmp partition. This is a shared webserver so you should create a tmp
   > directory within your own webspace and save temporary/cached info to that folder,
   > not to the server’s tmp partition.
 * They later said:
 * > your site was regularly consuming approx 90% of the total tmp partition, which
   > is the reason it was suspended without prior warning. Each time it filled the
   > tmp partition, no other users could write anything to that partition, which
   > can cause their sites to fail. It is designed for temporary files – typically
   > session data, which should be removed shortly after being written, which was
   > not the case for your own site.
   > Right now your site is using 364 times the next largest user of the tmp partition.
   > I have just deleted all this content, however, it is not practical for our 
   > support staff to keep doing this.
 * Looks like in just one week 900MB of data built up in there.
 * So I followed Fasthost’s instructions to do this:
 * > To set the tmp directory for wordpress create the following directory in your
   > webspace htdocs/wp-content/tmp and add the following to your WordPress configuration
   > file htdocs/wp-config.php
   > define( ‘WP_TEMP_DIR’, ABSPATH . ‘wp-content/tmp/’) ;
 * But a week later I see that my htdocs/wp-content/tmp is still empty, whereas 
   Fasthosts tell me:
 * > Unfortunately we are still seeing a very large amount of files appearing in
   > the web server /tmp directory. An example of these is below. Please look into
   > this further as soon as possible.
   > /tmp/sess_rj27frr0p97ue8v67j69kadtu7
   >  /tmp/php2qYLFT /tmp/phpdgX1yC /tmp/phpeJoMv1/
   > tmp/phpUo3GM3 /tmp/phpuwQJCe /tmp/sess_ekp2n4pfp6ir7m04k6ffu49er1 /tmp/phpWpDz52/
   > tmp/phprcv4Du /tmp/phpnTXkk2 /tmp/phpfhR2V4
 * They say the problem is most likely a plugin I’m using, but surely then other
   users of the plugin would have the same problem? And what would be an effective
   strategy to guess which plugin?
 * Any help gratefully received, and please remember I don’t understand much IT-
   speak.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Caleb Burks](https://wordpress.org/support/users/icaleb/)
 * (@icaleb)
 * Automattic Happiness Engineer
 * [11 years, 10 months ago](https://wordpress.org/support/topic/webhosters-tmp-folder/#post-5096082)
 * Can you please tell me what active plugins you are running, and delete plugins
   that are not active.
 * Specifically it could maybe be some type of cache plugin, but I am not completely
   sure, so please provide a list and I can assess the situation from there, thanks.
 *  Thread Starter [evamusby](https://wordpress.org/support/users/evamusby/)
 * (@evamusby)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/webhosters-tmp-folder/#post-5096125)
 * Thanks so much for jumping in.
 * **On the “Active” list:**
 * Admin quick jump
    Akismet All in one favicon Broken link checker Comment redirect
   by Yoast Cudazi Scroll to top Exclusive content password protect Google analyticator
   Itro popup plugin Jetpack by wordpress.com Mailchimp Obfuscate e-mail Paypal 
   donations Pinterest RSS widget Preserve editor scroll position Quick drafts access
   Resize twenty eleven header Search and replace Share buttons by AddToAny Sweet
   captcha [THIS ONE IS ONE OF THE TWO MOST RECENTLY ADDED] Table of contents plu
   Tako movable comments Ultimate TinyMCE W3 Total Cache Wordpress Backup to Dropbox
   Wordpress SEO WP-Optimize [THIS IS ONE OF THE TWO RECENTLY ADDED]
 * **There are 3 inactive and I have just deleted them now:**
    Image Pro Olimometer
   WP Splash Page
 * I am only going to have intermittent internet access for the next few days, so
   if I don’t reply it’s not from lack of interest.
    Eva
 *  Thread Starter [evamusby](https://wordpress.org/support/users/evamusby/)
 * (@evamusby)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/webhosters-tmp-folder/#post-5096353)
 * I’m back at my desk now, so if anyone has any suggestions I’m now keen to follow
   any advice out there and get this sorted. Any ideas, anyone?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Webhoster's /tmp folder’ is closed to new replies.

## Tags

 * [temp](https://wordpress.org/support/topic-tag/temp/)
 * [tmp](https://wordpress.org/support/topic-tag/tmp/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [evamusby](https://wordpress.org/support/users/evamusby/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/webhosters-tmp-folder/#post-5096353)
 * Status: not resolved

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