Title: WebP format not generated Last modified: September 17, 2021 --- # WebP format not generated * Resolved [Lunarossa](https://wordpress.org/support/users/lunarossa/) * (@lunarossa) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/) * Hi! * As described in the title, Imagify does not generate the WebP format of the images nor create a backup of the same even if the folder exists in the root of the site, see attachment “imagify-backupfolder” of [this gallery](https://postimg.cc/gallery/DSCNhvF). The folder contains only thumbs of 2 images out of about 160 uploaded, see image“ wp-content-uploads” of the gallery, the webP version of these two images is contained in another folder called Backup contained in this path: wp-content> uploads> backup> elementor> thumbs. * In this folder “wp-content> uploads> backup> I find all the images of the site but not the WebP version. * The settings of the plugin is visible in the image “imagify-settings” * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebp-format-not-generated%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/) * (@wp_media) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14887882) * Hi [@lunarossa](https://wordpress.org/support/users/lunarossa/) * You have to add Elementor folder to Custom folders in Imagify Settings, so we could fetch them and create WebP for them. * Regarding “wp-content-uploads” screenshot, I can’t see the type of images. Can you make the name column wider and see if there is .webp extension to some of them? There should be. If not, make sure to reoptimize some of these images and see if it’s going to show up. * **> In this folder “wp-content> uploads> backup> I find all the images of the site but not the WebP version.** * WebP should not be visible in backup folder, we store only original files in that one, after optimization, just in case you need it in the future. * ​Let me know if you need any further assistance, I am happy to help. * Best Regards Marko * Thread Starter [Lunarossa](https://wordpress.org/support/users/lunarossa/) * (@lunarossa) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14890360) * Hi Marko * the matter is more complicated than I thought, I created a new gallery, [this is the link](https://postimg.cc/gallery/T6bVmFH). * The first image is a screenshot of the plugin settings, “uploads-1” shows an uploads folder as you can see there are two images for one the WebP version has been created, for the other not, even if from the media gallery it appears that for this image the WebP version has been created see “testimonianze servizi” * Unfortunately this strange behavior also occurs in other folders see “Uploads- 2”, this folder contains between original images and thumbnails created by Worpress 52 files only for an image and its thumbnails the WebP version was created. * I took your advice and re-optimized some images from the media library, I also tried bulk optimization but nothing has changed. * Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/) * (@wp_media) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14892670) * Hey [@lunarossa](https://wordpress.org/support/users/lunarossa/) * Thanks for explaining this further. Indeed, this looks quite strange. * Let’s try something just to be 100% sure. If you get the URL of image in screenshot‘ testimonianze servizi’, can you confirm the path is the one from FTP (just to be sure it’s not from other period so might be taken by mistake). * If so, can you install [Imagify Tools helper plugin](https://github.com/wp-media/imagify-helpers/tree/master/various/imagify-tools)( download ZIP and install via Plugins > Add New Upload) and check the image from the same page. Scroll down a bit and you should have additional info about optimization( including WebP info). * Can you see any error on it? * Other than, if you upload a new image via Media Library and optimize it, do you see WebP, is it generated? * Thanks! Marko * Thread Starter [Lunarossa](https://wordpress.org/support/users/lunarossa/) * (@lunarossa) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14894419) * Hi Marko * > can you confirm the path is the one from FTP * yes i can confirm that the path is tne one from FTP, [here is the link](https://www.giardinaggiointeriore.net/wp-content/uploads/2020/06/testimonianze-servizi.jpg) of the image, you can check it yourself, as you can see the folders are the same ones displyed in the screenshot i sent yesterday. * > Can you install Imagify Tools helper plugin * I installed the plugin but I can’t figure out how to do the test you suggest. * > if you upload a new image via Media Library * yes if i upload a new media the optimization starts immediately and the WebP are created for both the original and the miniatures. - This reply was modified 4 years, 8 months ago by [Lunarossa](https://wordpress.org/support/users/lunarossa/). - This reply was modified 4 years, 8 months ago by [Lunarossa](https://wordpress.org/support/users/lunarossa/). * Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/) * (@wp_media) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14896664) * Hey [@lunarossa](https://wordpress.org/support/users/lunarossa/) * Thanks! I think we are getting closer. There is [no backup image](https://www.giardinaggiointeriore.net/wp-content/uploads/backup/2020/06/testimonianze-servizi.jpg) for that one. That means only two things: * 1. Image is not optimized 2. Backup was not created for some reason (intentionally or by accident). * I understand you were able to find “most of the images” in backup folder, but let’s focus on this one specifically, just to be completely sure what is going on. * Can you take this image and download to your PC. Then connect via SFTP and upload it to its’ supposed backup location (you can follow the link I put above)? Then go to Media Library, find the image and reoptimize it. * Check if WebP is created for it. * **> I installed the plugin but I can’t figure out how to do the test you suggest.** * After installation, you should see the fields below the image in editor, you can check this [screen recording](https://www.dropbox.com/s/xbkln76qyzbt36s/Screen%20Recording%202021-09-22%20at%2010.26.55.mov?dl=0). * We might need the access details if these steps do not help, I hope we will make it work without it, though. * Best Regards * Thread Starter [Lunarossa](https://wordpress.org/support/users/lunarossa/) * (@lunarossa) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14898274) * Hi! * > There is no backup image * I followed your hint, after uploading the iimagine to the backup folder and re- optimizing it the WebP format was generated. Does this mean that I have to perform the same procedure for all images for which the WebP format has not been generated? * > After installation, you should see… * Thanks for the video, now I know how the plugin works. * Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/) * (@wp_media) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14898282) * Hey [@lunarossa](https://wordpress.org/support/users/lunarossa/) * Thanks for letting me know. So I guess that was the problem as backups were not made at some point. I can’t blame you or us for this, it could be caused by multiple factors. * Unfortunately, the quickest way to resolve the problem would be to repeat it for other images as well :/ I understand it could be time-consuming, but can’t get idea of any better way, sorry. * Best Regards * Thread Starter [Lunarossa](https://wordpress.org/support/users/lunarossa/) * (@lunarossa) * [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14902089) * Thanks for the help. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘WebP format not generated’ is closed to new replies. * ![](https://ps.w.org/imagify/assets/icon-256x256.gif?rev=3452959) * [Imagify: Optimize Images for Top Speed (Compress & Convert to WebP/AVIF)](https://wordpress.org/plugins/imagify/) * [Frequently Asked Questions](https://wordpress.org/plugins/imagify/#faq) * [Support Threads](https://wordpress.org/support/plugin/imagify/) * [Active Topics](https://wordpress.org/support/plugin/imagify/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/imagify/unresolved/) * [Reviews](https://wordpress.org/support/plugin/imagify/reviews/) ## Tags * [images](https://wordpress.org/support/topic-tag/images/) * [webp](https://wordpress.org/support/topic-tag/webp/) * 8 replies * 2 participants * Last reply from: [Lunarossa](https://wordpress.org/support/users/lunarossa/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/webp-format-not-generated/#post-14902089) * Status: resolved