Title: webrotate 360 shortcode problems
Last modified: August 22, 2016

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# webrotate 360 shortcode problems

 *  [bill ridley](https://wordpress.org/support/users/bill-ridley/)
 * (@bill-ridley)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/)
 * I am having the same problem with webrotate 360…I need advice of correctly coding
   the config xml address…
    I still can’t get it to point to the correct file….
 * [https://wordpress.org/plugins/webrotate-360-product-viewer/](https://wordpress.org/plugins/webrotate-360-product-viewer/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [webrotate360](https://wordpress.org/support/users/webrotate360/)
 * (@webrotate360)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5792839)
 * Hi Bill, can you please send us a link to your WP page with the integrated 360
   product viewer to support at webrotate360 dot com ? We should be able to assist
   with the xml path quickly.
 *  Thread Starter [bill ridley](https://wordpress.org/support/users/bill-ridley/)
 * (@bill-ridley)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5792841)
 * Thanks, but I finally figured it out….(I kept leaving in “/config.xml” from the
   generic source shortcode) lol
 *  Plugin Author [webrotate360](https://wordpress.org/support/users/webrotate360/)
 * (@webrotate360)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5792844)
 * Great. Thanks for confirming 🙂
 *  [gisellev](https://wordpress.org/support/users/gisellev/)
 * (@gisellev)
 * [11 years ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5793001)
 * I am having the same problem with webrotate 360…
 * the file is loading and does not run . what is the problem?
    [wr360embed name
   =”view01″ width =”100%” height =”500px” config =”[http://www.giselleverissimo.com.br/wp-content/plugins/webrotate-360-produto-viewer/360_assets/360%20Mormaii%20Premium/config.xml”%5D](http://www.giselleverissimo.com.br/wp-content/plugins/webrotate-360-produto-viewer/360_assets/360%20Mormaii%20Premium/config.xml”%5D)
 * Tks
 * Giselle
 *  Plugin Author [webrotate360](https://wordpress.org/support/users/webrotate360/)
 * (@webrotate360)
 * [11 years ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5793002)
 * Hi Giselle and thanks for contacting us here!
 * I just tried your config xml link and it says 404 (file not found) when I paste
   it in my browser:
 * [http://www.giselleverissimo.com.br/wp-content/plugins/webrotate-360-produto-viewer/360_assets/360%20Mormaii%20Premium/config.xml](http://www.giselleverissimo.com.br/wp-content/plugins/webrotate-360-produto-viewer/360_assets/360%20Mormaii%20Premium/config.xml)
 * If you could share a link to your WP page where the 3D product viewer is integrated,
   we would be able to say exactly what happened. Just let us know.
 *  [gisellev](https://wordpress.org/support/users/gisellev/)
 * (@gisellev)
 * [11 years ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5793003)
 * Hello!
 * link: [http://giselleverissimo.com.br/still-360o/](http://giselleverissimo.com.br/still-360o/)
 * is it?
 * tks
 *  Plugin Author [webrotate360](https://wordpress.org/support/users/webrotate360/)
 * (@webrotate360)
 * [11 years ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5793004)
 * Thanks. Yes it’s just the config URL in your shortcode that you may need to double
   check. The current config path to the xml in your shortcode can’t be found on
   your server (shows 404 if you open it directly in your browser):
 * [http://www.giselleverissimo.com.br/wp-content/plugins/webrotate-360-produto-viewer/360_assets/360%20Mormaii%20Premium/config.xml](http://www.giselleverissimo.com.br/wp-content/plugins/webrotate-360-produto-viewer/360_assets/360%20Mormaii%20Premium/config.xml)
 * I hope this helps!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘webrotate 360 shortcode problems’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/webrotate-360-product-viewer_20607b.
   svg)
 * [360 Product Viewer](https://wordpress.org/plugins/webrotate-360-product-viewer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/webrotate-360-product-viewer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/webrotate-360-product-viewer/)
 * [Active Topics](https://wordpress.org/support/plugin/webrotate-360-product-viewer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/webrotate-360-product-viewer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/webrotate-360-product-viewer/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [webrotate360](https://wordpress.org/support/users/webrotate360/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/webrotate-360-shortcode-problems/#post-5793004)
 * Status: not resolved