Title: website
Last modified: November 15, 2024

---

# website

 *  Resolved [PatioHQ](https://wordpress.org/support/users/patiohq/)
 * (@patiohq)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/website-48/)
 * How do we get to your website, it says that it’s down?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Mike Witt](https://wordpress.org/support/users/mike80222/)
 * (@mike80222)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/website-48/#post-18139574)
 * Hi [@patiohq](https://wordpress.org/support/users/patiohq/),
 * I’m just a user like you, but I thought I would check that you’re going to:
 * [https://supportcandy.net/](https://supportcandy.net/)
 * I’m able to get there and log in to my account. I’m in Vancouver BC for what 
   it’s worth.
 *  [miliighe](https://wordpress.org/support/users/miliighe/)
 * (@miliighe)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/website-48/#post-18139871)
 * Hello [@patiohq](https://wordpress.org/support/users/patiohq/),
 * Sorry for the inconvenience caused to you. Rest assured, we will help you out
   with the issue.
 * I checked the site using different location and browser and it is working fine
   for us.
 * Please check the site again and let us know if you face the issue again.
 * [@mike80222](https://wordpress.org/support/users/mike80222/), thanks for the 
   prompt response and feedback.
 * Thank you.
 *  Thread Starter [PatioHQ](https://wordpress.org/support/users/patiohq/)
 * (@patiohq)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/website-48/#post-18140423)
 * i get this.
 * This site can’t provide a secure connection
 * **supportcandy.net** sent an invalid response.
    - ERR_SSL_PROTOCOL_ERROR
 *  [Mike Witt](https://wordpress.org/support/users/mike80222/)
 * (@mike80222)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/website-48/#post-18140498)
 * Something is very strange here. It looks like your browser doesn’t like the SSL
   Certificate on the SC site. Or is having some other problem with the SSL protocol.
   I’m seeing a valid certificate which is good until 19 Jan 2025. Can you trying
   viewing the certificate in your browser? (If you know how to do that.)
 * You might try a different device or different browser and see if you get the 
   same result. Also, if you’re currently on a vlan, try from a non-vlan connection.
 * I’m only answering because SC is in the India time zone and you might not hear
   back from them right away. I don’t have any special knowledge about the SC site.
   Just what I can see from here.
 *  [miliighe](https://wordpress.org/support/users/miliighe/)
 * (@miliighe)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/website-48/#post-18140502)
 * Hello [@patiohq](https://wordpress.org/support/users/patiohq/),
 * Please check if you are using any Google chrome extension for additional security,
   the extensions like **Malwarebyte** sometimes cause the issues.
 * You can check the issue on other browser without the extensions.
 * Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘website’ is closed to new replies.

 * ![](https://ps.w.org/supportcandy/assets/icon.svg?rev=2763565)
 * [SupportCandy - Helpdesk & Customer Support Ticket System](https://wordpress.org/plugins/supportcandy/)
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 * 5 replies
 * 3 participants
 * Last reply from: [miliighe](https://wordpress.org/support/users/miliighe/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/website-48/#post-18140502)
 * Status: resolved