Dear @driptech ,
We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.
To enable the test mode:
- Log in to your 10Web account
- Click on the website where you want to enable the test mode
- To the left of the dashboard under Website Booster click on Frontend > Settings tab
- In the Test Mode section, click the toggle
- Click on Enable to activate
Once done, please kindly let us know so our team could troubleshoot your problem ASAP,
Will be looking forward to hearing back from you!
Regards, Mane
Test Mode is enabled now. Could you please check?
Hi @driptech ,
Thank you for contacting us.
We don’t face any issues on our side. Here is a recording.
Will you please kindly send us a screenshot of the issue you are facing?
Regards, Mane
Whenever I enable JavaScript aggregation My mobile menu won’t open. Can you please look into it?
Hi @driptech ,
Thank you for getting back to us.
Please, follow this guide to exclude the conflicting JS files.
Regards, Mane
I Tried but could not able to find that JS file. Could you help me out with this?. Need that mobile menu hamburger which is not opening and the 1st strip video which is not playing JS file to be excluded.
Dear @driptech ,
Thank you for getting back to us. We are sorry to hear you are facing issues finding the needed files.
Unfortunately, manual optimization is not included in your current plan. If you are encountering difficulties, kindly consider disabling JS Aggregation..
Thank you for your understanding,
Regards, Mane
