Title: Website completely down – Internal server error Last modified: September 1, 2016 --- # Website completely down – Internal server error * [mlsgbcom](https://wordpress.org/support/users/mlsgbcom/) * (@mlsgbcom) * [9 years, 10 months ago](https://wordpress.org/support/topic/website-completely-down-internal-server-error-help/) * Hi, * I really need some help. I’ve just moved my website over to be self-hosted, using Bluehost after having run on WordPress.com for the past two years. * The site is [mlsgb.com](https://mlsgb.com). * I’m not a technical whizz and have no real understanding of coding but am really worried about the current state of my website, which is completely down. * It has been a bit of a nightmare to set up having transferred all content over from WordPress.com but it was in good shape at the weekend. Then, since the site has gone live, I have had nothing but problems. * Now I can’t even access my wp-admin dashboard. I’m receiving an internal server error whenever I click on anything and my site is showing the same problem. * I’ve been in contact with Bluehost but they’ve not really been able to solve the issue. * Please help. Any advice would be greatly appreciated! * Thanks! Viewing 5 replies - 1 through 5 (of 5 total) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [9 years, 10 months ago](https://wordpress.org/support/topic/website-completely-down-internal-server-error-help/#post-7623577) * Try: – switching to the default theme automatically by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using [FTP](http://codex.wordpress.org/FTP_Clients) or whatever file management application your host provides. * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by FTP or phpMyAdmin. * Thread Starter [mlsgbcom](https://wordpress.org/support/users/mlsgbcom/) * (@mlsgbcom) * [9 years, 10 months ago](https://wordpress.org/support/topic/website-completely-down-internal-server-error-help/#post-7623588) * I have reset the plugins successfully but am not getting any further. * Site is still down and showing an Internal Server Error. * Really worried that I should never have moved to self-hosted if these sort of problems were going to be consistent. * What else can I do to get my website back up and running? * [Luke Cavanagh](https://wordpress.org/support/users/lukecavanagh/) * (@lukecavanagh) * [9 years, 10 months ago](https://wordpress.org/support/topic/website-completely-down-internal-server-error-help/#post-7623625) * [@mlsgbcom](https://wordpress.org/support/users/mlsgbcom/) * The site seems to be loading fine now [https://mlsgb.com/](https://mlsgb.com/) * Site load time seems kind of slow at the moment. * [https://tools.pingdom.com/#!/cIwpen/https://mlsgb.com/](https://tools.pingdom.com/#!/cIwpen/https://mlsgb.com/) * Thread Starter [mlsgbcom](https://wordpress.org/support/users/mlsgbcom/) * (@mlsgbcom) * [9 years, 10 months ago](https://wordpress.org/support/topic/website-completely-down-internal-server-error-help/#post-7623644) * UPDATE: * Received really helpful support from Bluehost, who corrected a faulty htaccess file to get the site back up and running again. * The problem is, like you say Luke, that it is running really slowly compared to when we were hosted on WordPress.com. * Is this because the Shared server we are using with Bluehost cannot cope with the amount of content on our site? * Any advice as to speed the site up would be really useful. * Thanks. * [Luke Cavanagh](https://wordpress.org/support/users/lukecavanagh/) * (@lukecavanagh) * [9 years, 10 months ago](https://wordpress.org/support/topic/website-completely-down-internal-server-error-help/#post-7623659) * [@mlsgbcom](https://wordpress.org/support/users/mlsgbcom/) * The two ways to improve site speed is static caching and image optimization. * [https://wordpress.org/plugins/ewww-image-optimizer/](https://wordpress.org/plugins/ewww-image-optimizer/) [https://wordpress.org/plugins/wp-fastest-cache/](https://wordpress.org/plugins/wp-fastest-cache/) [https://wordpress.org/plugins/autoptimize/](https://wordpress.org/plugins/autoptimize/) [https://wordpress.org/plugins/rocket-lazy-load/](https://wordpress.org/plugins/rocket-lazy-load/) * The first one to test would be time before first byte, since this will be the actual server response time, which should hopefully be around 125-149ms or so. * [http://www.webpagetest.org/](http://www.webpagetest.org/) * Your site size does not look that large at around 1.1mb or so. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Website completely down – Internal server error’ is closed to new replies. ## Tags * [self-hosted](https://wordpress.org/support/topic-tag/self-hosted/) * [server](https://wordpress.org/support/topic-tag/server/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 5 replies * 3 participants * Last reply from: [Luke Cavanagh](https://wordpress.org/support/users/lukecavanagh/) * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/website-completely-down-internal-server-error-help/#post-7623659) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics