Title: Website crashed Last modified: August 20, 2016 --- # Website crashed * [tarumatuu](https://wordpress.org/support/users/tarumatuu/) * (@tarumatuu) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/) * I tried to update the Total W3 Cache plugin on my site, [http://www.tarumatu.com](http://www.tarumatu.com), but since which time an error message appears which has disabled the site: * Fatal error: Call to undefined method stdClass::set_prefix() in /home/tarumatu/ public_html/wp-includes/load.php on line 337 * I’ve tried to remove the plugins by using phpmyadmin, with no success. Tried restoring by using phpmyadmin, importing a backup copy, and then removing the cache plugin code, same problem. I then removed all the plugins code, still the same problem. I don’t know what else to do. * I’ve got backup copies of my site using wordpress backup but i don’t know the easiest and safest way to get my site to work, can anyone help? Viewing 13 replies - 1 through 13 (of 13 total) * [jimmerd](https://wordpress.org/support/users/jimmerd/) * (@jimmerd) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365478) * FTP in and delete the Total W3 Cache plugin from wp-content/plugins/ folder. * If that doesn’t do it, make a duplicate of the plugins folder and delete all plugins, then start adding them in one at a time until it fails again. Then you’ll know which is causing the problem. * Also, could be a problem in your theme. If the plugins stuff doesn’t fix it, switch to TwentyEleven. * And it never hurts to reinstall WordPress from scratch. Sometimes an update results in a file that’s not quite right. * Thread Starter [tarumatuu](https://wordpress.org/support/users/tarumatuu/) * (@tarumatuu) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365521) * I’ve tried all your steps bar reinstalling wordpress, which is what i’ll do now, wish me luck! * Thread Starter [tarumatuu](https://wordpress.org/support/users/tarumatuu/) * (@tarumatuu) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365545) * I’ve reinstalled wordpress, adding my old data and i can login to my site, all the posts and content are in place but each page is white, including the index page, whats happened? * [jimmerd](https://wordpress.org/support/users/jimmerd/) * (@jimmerd) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365546) * OK, the white page is often the result of a little bit of code being wrong in either the config.php file or the functions.php (in theme). * I’ve actually found that it’s sometimes due to an extra RETURN at the end of either of those files. * Are all plugins turned off? * Have you reverted TwentyEleven theme? * Thread Starter [tarumatuu](https://wordpress.org/support/users/tarumatuu/) * (@tarumatuu) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365547) * All the plugins are deactivated, no change. * [jimmerd](https://wordpress.org/support/users/jimmerd/) * (@jimmerd) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365548) * Get a clean and new wp-config-sample.php from a fresh WP download. Edit ONLY the lines in it you need to edit to access your database. That is, copy in db name, host, user, password. Save a copy of config.php Upload new file as config. php * [jimmerd](https://wordpress.org/support/users/jimmerd/) * (@jimmerd) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365550) * And the theme? * I know you hate the default theme. I offer it only as a way to eliminate what’s causing problems. * Thread Starter [tarumatuu](https://wordpress.org/support/users/tarumatuu/) * (@tarumatuu) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365551) * I’ll try it, i’m just worried about losing all my data, though i get a daily backup from the wordpress backup plugin. * [jimmerd](https://wordpress.org/support/users/jimmerd/) * (@jimmerd) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365553) * Your data lives in two places: The database (which is the daily backup) The wp-contents folder (which you should keep a backup of, it contains uploads, as well as themes and plugins) You don’t want to delete or modify the database or wp-contents in a way that can’t be reversed. But you can and should activate a “default” theme. TEMPORARILY, to figure out if something in the theme is causing the problem. * And while I’m at it, I’ll ask: is wp-contents/uploads/ backed up? It should be. In fact, make a backup of wp-contents and wp-config.php * Thread Starter [tarumatuu](https://wordpress.org/support/users/tarumatuu/) * (@tarumatuu) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365554) * I’ve just done it, using the default theme, same problem – i can access he admin page, all the content is present but still a blank white page. I’m really stuck now. * [jimmerd](https://wordpress.org/support/users/jimmerd/) * (@jimmerd) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365555) * And wp-config.php? Pare that down to bare bones: * a. backup existing one. * b. Open wp-config-sample.php * c. copy and paste from backup the crucial lines only: host, dbname, user, password * d. upload that and try again * Also, it occurs to me that you said you tried to restore using phpmyadmin. I wonder if you did some damage there. Maybe need to go back a bit and check that you don’t have something out of whack in the database. * If you have daily database backups, can you go back to before all this mess? * And I’m about to sign off for the day (US, east coast) but will check in a couple times tonight. * Thread Starter [tarumatuu](https://wordpress.org/support/users/tarumatuu/) * (@tarumatuu) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365576) * What do you mean paring down wp-config to bare bones, i thought all you are supposed to do is change the database name, username and password, which is what i’ve done? In phpmyadmin, in plugins it only shows a:0:{}, which was when i’d originally removed all the plugins. This is the only change i had made within phpmyadmin. * On the wordpress admin page, there are only 2 plugins which come with default wordpress site, akismet and hello dolly, both deactivated. * If i have backup copies of a working site, how do i upload it to wordpress? * This is such a pain, all i did was update a plugin! I’m desperate now. * [jimmerd](https://wordpress.org/support/users/jimmerd/) * (@jimmerd) * [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365585) * I see it’s back up this morning. But no images? Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Website crashed’ is closed to new replies. ## Tags * [cache](https://wordpress.org/support/topic-tag/cache/) * [fatal](https://wordpress.org/support/topic-tag/fatal/) * [phpmyadmin](https://wordpress.org/support/topic-tag/phpmyadmin/) * 13 replies * 2 participants * Last reply from: [jimmerd](https://wordpress.org/support/users/jimmerd/) * Last activity: [14 years, 7 months ago](https://wordpress.org/support/topic/website-crashed-3/#post-2365585) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics