Title: Website Crashed after WordPress Update
Last modified: March 23, 2022

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# Website Crashed after WordPress Update

 *  [adeebrahemat](https://wordpress.org/support/users/adeebrahemat/)
 * (@adeebrahemat)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/website-crashed-after-wordpress-update/)
 * Hello,
 * My company website crashed after updating the WordPress site and would love some
   help. We are currently getting this following error while trying to login:
 * Fatal error: Cannot redeclare retrieve_password() (previously declared in /var/
   sites/c/NAME OF DOMAIN/public_html/wp-login.php:311) in /var/sites/c/NAME OF 
   DOMAIN/public_html/wp-includes/user.php on line 3032
 * *I removed the name of the domain for privacy reasons*
 * Please give me a plan of action that I can take to make sure the website is back
   live again.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-crashed-after-wordpress-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/website-crashed-after-wordpress-update/#post-15488548)
 * > We are currently getting this following error while trying to login
 * Try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue (
   theme functions can interfere like plugins).
 *  Thread Starter [adeebrahemat](https://wordpress.org/support/users/adeebrahemat/)
 * (@adeebrahemat)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/website-crashed-after-wordpress-update/#post-15503750)
 * Hello,
 * Thank you for the response. I have tried manually resetting the plugins by changing
   the name of the plugins folder which did not solve the issue.
 * Furthermore, I changed the name of the folder of the current theme and the error
   on the website has changed. This is the error (taken out specific names of the
   folder for privacy reasons):
 *     ```
       Warning: file_get_contents(/var/sites/w/www.nameofserver.com/public_html/wp-content/themes/NAME/assets/media/xx/xx/xx/xx.png): failed to open stream: No such file or directory in /var/sites/c/nameofserver.com/public_html/wp-includes/init.php(265) : runtime-created function on line 1
   
       Warning: gzinflate(): data error in /var/sites/c/nameofserver.com/public_html/wp-includes/init.php(265) : runtime-created function on line 1
   
       Warning: require_once(/var/sites/c/nameofserver/public_html/wp-includes/php-compat/readonly.php): failed to open stream: No such file or directory in /var/sites/c/nameofserver.com/public_html/wp-includes/general-template.php on line 4869
   
       Fatal error: require_once(): Failed opening required '/var/sites/c/nameofserver.com/public_html/wp-includes/php-compat/readonly.php' (include_path='.:/usr/local/php-5.6.37-flock/lib/php') in /var/sites/c/nameofserver/public_html/wp-includes/general-template.php on line 4869
       ```
   

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Website Crashed after WordPress Update’ is closed to new replies.

## Tags

 * [Crash](https://wordpress.org/support/topic-tag/crash/)
 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [adeebrahemat](https://wordpress.org/support/users/adeebrahemat/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/website-crashed-after-wordpress-update/#post-15503750)
 * Status: not resolved

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