Title: Website doesnt recognize email
Last modified: February 13, 2026

---

# Website doesnt recognize email

 *  Resolved [shaned1962](https://wordpress.org/support/users/shaned1962/)
 * (@shaned1962)
 * [4 months, 1 week ago](https://wordpress.org/support/topic/website-doesnt-recognize-email/)
 * The website didn’t recognize my email address when I tried to login. So I tried
   making an account again. Then it failed to process my order. It brought back 
   to mind the first time I tried to order online. I don’t remember what happened
   but I had to call in person to place my order. I mention these things in hopes
   that it may help to fix the system.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-doesnt-recognize-email%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Sai (woo-hc)](https://wordpress.org/support/users/saivutukuru/)
 * (@saivutukuru)
 * [4 months ago](https://wordpress.org/support/topic/website-doesnt-recognize-email/#post-18821725)
 * Hi [@shaned1962](https://wordpress.org/support/users/shaned1962/),
 * Thanks for sharing this.
 * It looks like you’re describing an issue with placing an order on a specific 
   store. The WooCommerce support forum is for store owners needing help with the
   WooCommerce plugin itself — we don’t have access to individual store accounts
   or order systems.
 * I recommend contacting the store directly through their website (usually via 
   their Contact page) so they can check your account and order attempt on their
   end.
 * If you are the store owner and are experiencing login or checkout issues on your
   site, please let us know, and we’ll be happy to help troubleshoot.
 *  Plugin Support [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * (@kingsleyinfo)
 * [3 months ago](https://wordpress.org/support/topic/website-doesnt-recognize-email/#post-18858910)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
 * We’d really appreciate if you could take a moment to leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/)

Viewing 2 replies - 1 through 2 (of 2 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-doesnt-recognize-email%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * Last activity: [3 months ago](https://wordpress.org/support/topic/website-doesnt-recognize-email/#post-18858910)
 * Status: resolved