Title: Website down
Last modified: November 29, 2018

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# Website down

 *  [cole0421](https://wordpress.org/support/users/cole0421/)
 * (@cole0421)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/)
 * The website that I manage for a professional organization is down. “HTTP 500 
   Internal Server Error”. I contacted our server and they said that it was a WordPress
   issue. So, here I am. I need to know how to get the website back up and running?
 * Thanks!
    Tom
    -  This topic was modified 7 years, 6 months ago by [cole0421](https://wordpress.org/support/users/cole0421/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-down-95%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/#post-10931574)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your Dashboard, try deactivating all plugins.
   If you don’t have access to your Dashboard, try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, try switching to the Twenty Seventeen theme
   to rule-out a theme-specific issue. If you don’t have access to your Dashboard,
   access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the directory of your currently active theme. This will force the 
   default theme to activate and hopefully rule-out a theme-specific issue.
 * If that does not resolve the issue, it’s possible that a .htaccess rule could
   be the source of the problem. To check for this, access your server via SFTP 
   or FTP, or a file manager in your hosting account’s control panel, and rename
   the .htaccess file. If you can’t find a .htaccess file, make sure that you have
   set your SFTP or FTP client to view invisible files.
 * If you weren’t able to resolve the issue by either resetting your plugins and
   theme or renaming your .htaccess file, we may be able to help, but we’ll need
   a more detailed error message. Internal server errors are usually described in
   more detail in the server error log. If you have access to your server error 
   log, generate the error again, note the date and time, then immediately check
   your server error log for any errors that occurred during that specific time 
   period. If you don’t have access to your server error log, ask your hosting provider
   to look for you.
 *  Thread Starter [cole0421](https://wordpress.org/support/users/cole0421/)
 * (@cole0421)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/#post-10931599)
 * Wow… you are speaking a different language. Unfortunately I am not very web savvy.
   I REALLY appreciate you replying to my topic so quickly! I will give some of 
   your options a try, hopefully I can decipher some of your lingo. I’ll let you
   know if anything works.
 * Tom
 *  Thread Starter [cole0421](https://wordpress.org/support/users/cole0421/)
 * (@cole0421)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/#post-10931677)
 * Also when trying to access the website [http://mcra.net](http://mcra.net) – I
   get the error message saying this page cannot be displayed… Notification codes:(
   1, GATEWAY_TIMEOUT, mcra.net)
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/#post-10931920)
 * You’ll definitely have to work through the steps above, and the guides linked
   to. I can understand how it seems like a different language, I was right where
   you are now about 12 years ago.
 * It’s a very different way of looking at how your site operates, but unfortunately
   it’s necessary this time around. No time like the present to get familiar with
   it. 🙂
 * Please let us know if you have any more questions!
 *  Thread Starter [cole0421](https://wordpress.org/support/users/cole0421/)
 * (@cole0421)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/#post-10934533)
 * OK – I am not getting anywhere with the phpMyAdmin route. I try to download phpMyAdmin
   and it just brings me to a folder that has a bunch of stuff in it, but no wp_options,
   plugins, option_name, etc.
 * So I move on… do you know how I would get to my hosting account’s control panel?
   I’m not even sure what my hosting account is?
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/#post-10935767)
 * phpMyAdmin is in your hosting account’s control panel, it’s not something you
   install and run on your computer.
 * Your hosting provider is whomever you pay monthly or yearly to host your site.
 * According to [https://www.whoishostingthis.com/#search=mcra.net](https://www.whoishostingthis.com/#search=mcra.net)
   your hosting provider is [https://www.inmotionhosting.com](https://www.inmotionhosting.com)
 * This isn’t 100% what you need, but the first few steps will get you to phpMyAdmin:
   [https://www.inmotionhosting.com/support/website/phpmyadmin/export-database-using-phpmyadmin](https://www.inmotionhosting.com/support/website/phpmyadmin/export-database-using-phpmyadmin)
 * If you choose the FTP route instead, follow this guide: [https://www.inmotionhosting.com/support/website/ftp/getting-started-guide](https://www.inmotionhosting.com/support/website/ftp/getting-started-guide)
 * You can reach their support at [https://www.inmotionhosting.com/support/user-login](https://www.inmotionhosting.com/support/user-login)

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Website down’ is closed to new replies.

## Tags

 * [down](https://wordpress.org/support/topic-tag/down/)
 * [HTTP](https://wordpress.org/support/topic-tag/http/)
 * [HTTP 500](https://wordpress.org/support/topic-tag/http-500/)
 * [internal](https://wordpress.org/support/topic-tag/internal/)
 * [Internal Server](https://wordpress.org/support/topic-tag/internal-server/)
 * [Issues](https://wordpress.org/support/topic-tag/issues/)
 * [server](https://wordpress.org/support/topic-tag/server/)
 * [website](https://wordpress.org/support/topic-tag/website/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/website-down-95/#post-10935767)
 * Status: not resolved

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