Title: Website down after installing 10web plugin
Last modified: July 9, 2023

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# Website down after installing 10web plugin

 *  Resolved [profileumar](https://wordpress.org/support/users/profileumar/)
 * (@profileumar)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-installing-10web-plugin/)
 * I recently activated the 10web plugin on the shriramcomputers2001.com website,
   and it gets an error 500 after installing.
 * [https://prnt.sc/HKwe8yHgmmvT](https://prnt.sc/HKwe8yHgmmvT)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-down-after-installing-10web-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [profileumar](https://wordpress.org/support/users/profileumar/)
 * (@profileumar)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-installing-10web-plugin/#post-16880802)
 * When i asking for backup restore from my hosting it’s required to pay 1180INR
   for the restore
 *  Plugin Support [Nik](https://wordpress.org/support/users/nikitaanisimov/)
 * (@nikitaanisimov)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-installing-10web-plugin/#post-16882464)
 * Hello [@profileumar](https://wordpress.org/support/users/profileumar/) , thank
   you for contacting us and worried to hear about your troubles,
 * We are now checking all the details and will get back to you as soon as we have
   any news on the investigation process or require additional details,
 *  Plugin Support [Nik](https://wordpress.org/support/users/nikitaanisimov/)
 * (@nikitaanisimov)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/website-down-after-installing-10web-plugin/#post-16920826)
 * Hello [@profileumar](https://wordpress.org/support/users/profileumar/),
 * We apologise for your wait,
   Our Booster dev team has requested a bit more info
   on your website – could we ask for plugins and themes list, WP version and PHP
   versions, as well as current hosting specifications/plan?We would be extremely
   grateful for this information and it would aid our investigation greatly,
 * Thanks in advance for your cooperation!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Website down after installing 10web plugin’ is closed to new replies.

 * ![](https://ps.w.org/tenweb-speed-optimizer/assets/icon-256x256.png?rev=2753401)
 * [10Web Booster - Website speed optimization, Cache & Page Speed optimizer](https://wordpress.org/plugins/tenweb-speed-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tenweb-speed-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tenweb-speed-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/tenweb-speed-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tenweb-speed-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tenweb-speed-optimizer/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Nik](https://wordpress.org/support/users/nikitaanisimov/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/website-down-after-installing-10web-plugin/#post-16920826)
 * Status: resolved