Title: Website Down after plugin update
Last modified: July 13, 2022

---

# Website Down after plugin update

 *  Resolved [pvm973](https://wordpress.org/support/users/pvm973/)
 * (@pvm973)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-plugin-update-2/)
 * My website crashed right after updating the WooCommerce plugin. I was able to
   get Bluehost to get it back up, but the shop is not functional because Woo isn’t
   working.
 * I decided to restore a backup, but that has not worked either.
 * It’s important to note that for about a month prior to the update, the products
   on my Shop Page kept randomly disappearing and I’ve searched for help everywhere
   to no avail. We have had to check the Shop Page HOURLY and update through WordPress
   to get the page functioning again. It’s been so stressful- but at least it was
   working half the time- now it’s not working at all.
 * We’ve changed themes, deactivated all the plugins except Woo., tested with a 
   staging site but because Woo was in safe mode, the problem did not occur on the
   staging site.
 * My shop has been completely down for about 14 hours now. How can I get help with
   this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-down-after-plugin-update-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [nathvi V. a11n](https://wordpress.org/support/users/nathvi/)
 * (@nathvi)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-plugin-update-2/#post-15822913)
 * Hello [@pvm973](https://wordpress.org/support/users/pvm973/)
 * > My website crashed right after updating the WooCommerce plugin. I was able 
   > to get Bluehost to get it back up, but the shop is not functional because Woo
   > isn’t working.
 * > It’s important to note that for about a month prior to the update, the products
   > on my Shop Page kept randomly disappearing and I’ve searched for help everywhere
   > to no avail. We have had to check the Shop Page HOURLY and update through WordPress
   > to get the page functioning again. It’s been so stressful- but at least it 
   > was working half the time- now it’s not working at all.
 * That’s odd, removing content is not something WooCommerce will do automatically.
   I’m curious to get a better understanding of the site.
 * Could you please send me a copy of your site’s System Status? You can find it
   via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
   Once you’ve done that, you can paste it here in your response.
 * > My shop has been completely down for about 14 hours now. How can I get help
   > with this?
 * I see what you mean I tried navigating to [https://understandingb6toxicity.com/shop/](https://understandingb6toxicity.com/shop/)
   but I’m seeing a 404 error.
 * Can you try first resetting your permalinks? From Settings> Permalinks, scroll
   down without making any change and click on save changes. Let me know if that
   works!
 * Can you also navigate to WooCommerce> Status> Logs and look for the most recent
   Fatal error item in the list? You can use [https://pastebin.com/](https://pastebin.com/)
   to paste the results.
 *  Thread Starter [pvm973](https://wordpress.org/support/users/pvm973/)
 * (@pvm973)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-plugin-update-2/#post-15823032)
 * BlueHost has since gotten the website back up along with Shop Page (they say 
   they updated our PHP to 7.4 to do that, but that was the php version we already
   had installed, so I’m not sure what happened there).
 * Anyway, about an hour after they got the site back up, the products on the Shop
   Page disappeared again. So we’re back to that. Here is the information you requested:
 * Fatal Error from 7/8/22: [https://pastebin.com/2scymFSw](https://pastebin.com/2scymFSw)
 * Permalink structure was updated.
 * WooCommerce:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): http://understandingb6toxicity.com
       Site address (URL): http://understandingb6toxicity.com
       WC Version: 6.7.0
       REST API Version: ✔ 6.7.0
       WC Blocks Version: ✔ 7.8.3
       Action Scheduler Version: ✔ 3.4.0
       Log Directory Writable: ✔
       WP Version: 6.0.1
       WP Multisite: –
       WP Memory Limit: 512 MB
       WP Debug Mode: –
       WP Cron: ✔
       Language: en_US
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.4.28
       PHP Post Max Size: 516 MB
       PHP Time Limit: 60
       PHP Max Input Vars: 1000
       cURL Version: 7.81.0
       OpenSSL/1.1.1n
   
       SUHOSIN Installed: –
       MySQL Version: 5.6.41-84.1
       Max Upload Size: 512 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 6.7.0
       WC Database Prefix: _DND_
       Total Database Size: 50.78MB
       Database Data Size: 45.17MB
       Database Index Size: 5.61MB
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       ### Post Type Counts ###
   
       attachment: 67
       condition_group: 1
       cookielawinfo: 6
       custom_css: 1
       feedback: 34
       frm_display: 1
       frm_form_actions: 3
       frm_styles: 1
       jetpack_migration: 2
       jp_img_sitemap: 1
       jp_sitemap: 1
       jp_sitemap_master: 1
       nav_menu_item: 134
       oembed_cache: 12
       page: 135
       post: 7
       product: 11
       product_variation: 14
       revision: 1945
       shop_coupon: 3
       shop_order: 186
       shop_order_refund: 6
       shop_subscription: 9
       wp_global_styles: 3
       wpforms: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (17) ###
   
       GDPR Cookie Consent: by WebToffee – 2.1.2
       GTM4WP: by Thomas Geiger – 1.16
       Formidable Forms Pro: by Strategy11 – 5.4.1
       Formidable Forms: by Strategy11 – 5.4.1
       GTranslate: by Translate AI Multilingual Solutions – 2.9.12
       Insert Headers and Footers: by WPBeginner – 1.6.2
       Jetpack: by Automattic – 11.1.1
       Mailchimp for WooCommerce: by Mailchimp – 2.7
       MailChimp Forms by MailMunch: by MailMunch – 3.1.4
       MailChimp: by MailChimp – 1.5.7
       Passport-Shipping: by Passport Global
       Inc. – 1.3.3
   
       Smart Slider 3: by Nextend – 3.5.1.7
       WooCommerce Payments: by Automattic – 4.4.0
       WooCommerce PayPal Payments: by WooCommerce – 1.9.0
       WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
       WooCommerce: by Automattic – 6.7.0
       Yoast SEO: by Team Yoast – 19.3
   
       ### Inactive Plugins (7) ###
   
       Anti-Spam by CleanTalk: by СleanTalk <welcome@cleantalk.org> – 5.180.2
       Bluehost: by Bluehost – 2.10.1
       Google Ads & Marketing by Kliken: by Kliken – 1.0.8
       Temporary Login Without Password: by StoreApps – 1.7.3
       UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
       DavidAnderson – 1.22.14
   
       WooCommerce Google Analytics Integration: by WooCommerce – 1.5.11
       WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
   
       ### Must Use Plugins (3) ###
   
       Endurance Page Cache: by Mike Hansen – 2.2
       Endurance PHP Edge: by Mike Hansen – 0.1
       SSO: by Garth Mortensen
       Mike Hansen – 0.4
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: ✔
       Currency: USD ($)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       subscription (subscription)
       variable (variable)
       variable subscription (variable-subscription)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: ✔
       Enforce Approved Product Download Directories: –
   
       ### WC Pages ###
   
       Shop base: #26839 - /shop/
       Cart: #10905 - /cart/
       Checkout: #10648 - /checkout/
       My account: #10649 - /my-account/
       Terms and conditions: #12966 - /terms-conditions/
   
       ### Theme ###
   
       Name: Overlay
       Version: 1.1.44
       Author URL: https://kairaweb.com/
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### Subscriptions ###
   
       WCS_DEBUG: ✔ No
       Subscriptions Mode: ✔ Live
       Subscriptions Live URL: https://understandingb6toxicity.com
       Subscription Statuses: wc-cancelled: 3
       wc-active: 3
       wc-pending-cancel: 3
   
       WooCommerce Account Connected: ✔ Yes
       Active Product Key: ❌ No
   
       ### Store Setup ###
   
       Country / State: United States (US) — Texas
   
       ### Subscriptions by Payment Gateway ###
   
       WooCommerce Payments: wc-active: 3
       wc-cancelled: 3
       wc-pending-cancel: 3
   
       ### Payment Gateway Support ###
   
       WooCommerce Payments: products
       refunds
       multiple_subscriptions
       subscription_cancellation
       subscription_payment_method_change_admin
       subscription_payment_method_change_customer
       subscription_payment_method_change
       subscription_reactivation
       subscription_suspension
       subscriptions
       gateway_scheduled_payments
       tokenization
       add_payment_method
   
       PayPal: refunds
   
       ### WooCommerce PayPal Payments ###
   
       Onboarded: ✔
       Shop country code: US
       WooCommerce currency supported: ✔
       PayPal card processing available in country: ✔
       Pay Later messaging available in country: ✔
       Webhook status: ✔
       Vault enabled: ✔
       Logging enabled: –
       Reference Transactions: –
       Used PayPal Checkout plugin: –
   
       ### Admin ###
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       experimental-products-task
       experimental-import-products-task
       experimental-fashion-sample-products
       experimental-product-tour
       homescreen
       marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       wc-pay-promotion
       wc-pay-welcome-page
       wc-pay-subscriptions-page
   
       Disabled Features: minified-js
       settings
   
       Daily Cron: ✔ Next scheduled: 2022-07-14 14:43:03 -05:00
       Options: ✔
       Notes: 89
       Onboarding: completed
   
       ### WooCommerce Payments ###
   
       Version: 4.4.0
       Connected to WPCOM: Yes
       Blog ID: 151791678
       Account ID: acct_1Jty552Egxa90Sd7
   
       ### Action Scheduler ###
   
       Canceled: 2
       Oldest: 2022-06-29 12:42:27 +0000
       Newest: 2022-07-04 16:12:06 +0000
   
       Complete: 624
       Oldest: 2022-06-13 10:25:03 +0000
       Newest: 2022-07-13 20:47:00 +0000
   
       Pending: 9
       Oldest: 2022-07-14 18:18:58 +0000
       Newest: 2022-09-18 16:29:52 +0000
   
       ### Status report information ###
   
       Generated at: 2022-07-13 16:23:12 -05:00
   
       Thank you so much for your help. 
       ```
   
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-plugin-update-2/#post-15823189)
 * Hi [@pvm973](https://wordpress.org/support/users/pvm973/)
 * Thank you for your reply. It looks like the fatal error log cannot be viewed 
   any more, but looking at your system status, I see that you do have existing 
   products.
 * > product: 11
 * If you see any products under **WP-Admin > Products > All Products**?
 * Can you try clearing transients from **WooCommerce > Status > Tools** to see 
   if that helps?
 * Link to image: [https://snipboard.io/DQdJSW.jpg](https://snipboard.io/DQdJSW.jpg)
    -  This reply was modified 3 years, 11 months ago by [MayKato](https://wordpress.org/support/users/maykato/).
 *  Thread Starter [pvm973](https://wordpress.org/support/users/pvm973/)
 * (@pvm973)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-plugin-update-2/#post-15825371)
 * The website is down with a 404 as of this morning. Working with BlueHost to get
   it back up so that I can access it and clear the transients. Not sure why the
   site keeps going down though.
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-plugin-update-2/#post-15825568)
 * Hi [@pvm973](https://wordpress.org/support/users/pvm973/)
 * Thanks for the update.
 * I was able to view the Pastebin content as a guest – I’m pasting the most recent
   fatal errors here (as there are too many).
 *     ```
       2022-07-08T19:04:44+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in /home2/healips1/public_html/wp-content/themes/overlay/inc/woocommerce.php:277
       Stack trace:
       #0 /home2/healips1/public_html/wp-content/themes/overlay/inc/woocommerce.php(301): overlay_woocommerce_cart_link()
       #1 /home2/healips1/public_html/wp-content/themes/overlay/templates/header/topbar/topbar-default.php(27): overlay_woocommerce_header_cart()
       #2 /home2/healips1/public_html/wp-includes/template.php(772): require('/home2/healips1...')
       #3 /home2/healips1/public_html/wp-includes/template.php(716): load_template('/home2/healips1...', false, Array)
       #4 /home2/healips1/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)
       #5 /home2/healips1/public_html/wp-content/themes/overlay/templates/header/header.php(8): get_template_part('/templates/head...')
       #6 /home2/healips1/public_html/wp-includes/template.php(772): require('/home2/healips1...')
       #7 /home2/healips1/public_html/wp-includes/template.php(716):  in /home2/healips1/public_html/wp-content/themes/overlay/inc/woocommerce.php on line 277
   
       2022-07-08T19:09:04+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in /home2/healips1/public_html/wp-content/themes/overlay/inc/woocommerce.php:277
       Stack trace:
       #0 /home2/healips1/public_html/wp-content/themes/overlay/inc/woocommerce.php(301): overlay_woocommerce_cart_link()
       #1 /home2/healips1/public_html/wp-content/themes/overlay/templates/header/topbar/topbar-default.php(27): overlay_woocommerce_header_cart()
       #2 /home2/healips1/public_html/wp-includes/template.php(772): require('/home2/healips1...')
       #3 /home2/healips1/public_html/wp-includes/template.php(716): load_template('/home2/healips1...', false, Array)
       #4 /home2/healips1/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)
       #5 /home2/healips1/public_html/wp-content/themes/overlay/templates/header/header.php(8): get_template_part('/templates/head...')
       #6 /home2/healips1/public_html/wp-includes/template.php(772): require('/home2/healips1...')
       #7 /home2/healips1/public_html/wp-includes/template.php(716):  in /home2/healips1/public_html/wp-content/themes/overlay/inc/woocommerce.php on line 277
       ```
   
 * The problem seems to be related to your theme’s templates, or may be a plugin
   update was incompatible with the theme.
 * Once the site is up, please perform the step advised above and let us know the
   outcome. We will check further if needed.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Website Down after plugin update’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
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 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
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 * 5 replies
 * 4 participants
 * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/website-down-after-plugin-update-2/#post-15825568)
 * Status: resolved