• THIS IS URGENT, I CAN’T ACCESS MY WESBITE /wp-admin page at all even after restoring my home directory from backup.

    Hi there,

    I was following the instruction in the link below to debug some issues I was having with my theme.
    https://docs.themeisle.com/article/1112-theme-doesnt-work-as-expected-troubleshooting-guide

    While I was in troubleshooting mode Health Check & Troubleshooting, the page I was on went completely blank (white). Then I try to access other pages but couldn’t access them. Although the client can access my website I as an admin can’t at all.

    I thought I just might try to restore my home directory from back up to loads things back to original but alas no luck with that as well.

    I tried to go back to an older version of the SQL database and boom it worked. I was back again into wp-admin.

    I am wondering what changes are made in the database table for the troubleshooting mode that I can change or somehow disable so I can get back my wp-admin page? Ideally, I would like to restore the SQL to the current version so I can get back to normal mode.

    Please help as this is an urgent issue. I trusted your guy’s app to help troubleshoot and this is the mess I am in. Your help is greatly appreciated in advance.

    Let me know if you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
Viewing 1 replies (of 1 total)

The topic ‘Website Down during troubleshooting mode’ is closed to new replies.