Title: Website down PHP not supported
Last modified: January 21, 2021

---

# Website down PHP not supported

 *  [dkuempel](https://wordpress.org/support/users/dkuempel/)
 * (@dkuempel)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/website-down-php-not-supported/)
 * Need help updating PHP
    At this time, it appears that your site/plugins were 
   encoded using a lower version of PHP that is no longer available on this server
   so, any sites that need PHP 5.0 or below will not function as intended. We highly
   recommend seeing the assistance of a developer to update your site’s coding to
   function with the latest version of PHP. I have checked the website and was able
   to see the error message. The error seems to indicate that the fatal error in
   the ionCube Encoder for PHP 4.0 which cannot run under PHP 7.1 or later: [18-
   Jan-2021 16:58:56 America/Denver] PHP Fatal error: The file /home2/riverto2/public_html/
   index.php was encoded by the ionCube Encoder for PHP 4.0 and cannot run under
   PHP 7.0. Please ask the provider of the script to provide a version encoded with
   the ionCube Encoder for PHP 5.6. in Unknown on line 0
 * I have set PHP version 5.4 for account and was able to access the website. Here
   is the screenshot of website:
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-down-php-not-supported%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/website-down-php-not-supported/#post-13935962)
 * > Please ask the provider of the script
 * Have you?
 *  [VIPStephan](https://wordpress.org/support/users/10010110/)
 * (@10010110)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/website-down-php-not-supported/#post-13945369)
 * The website you posted doesn’t even seem to use WordPress, the HTML source code
   says it was generated with “Starfield Technologies; Website Builder 7.0.190”.
   So how would this forum be the right place to ask your question?
 *  Thread Starter [dkuempel](https://wordpress.org/support/users/dkuempel/)
 * (@dkuempel)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/website-down-php-not-supported/#post-13945418)
 * Thanks for the welcoming reply VIP Stephan! The site I’m working on is WP. Is“
   Starfield Technologies; Website Builder 7.0.190” a template that I might have
   downloaded? Having all sorts of difficulty doing what I need to do however.
    
   Trying to update a site built on the WP platform in 2009.
 *  [VIPStephan](https://wordpress.org/support/users/10010110/)
 * (@10010110)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/website-down-php-not-supported/#post-13945495)
 * Yeah, updating old sites is always a PITA. I’m not familiar with ionCube Encoder
   but is it an option to just disable that? As far as I read it’s only responsible
   for obfuscating PHP code, so just run it unobfuscated, at least for now?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Website down PHP not supported’ is closed to new replies.

## Tags

 * [php update](https://wordpress.org/support/topic-tag/php-update/)

 * In: [Developing with WordPress](https://wordpress.org/support/forum/wp-advanced/)
 * 4 replies
 * 3 participants
 * Last reply from: [VIPStephan](https://wordpress.org/support/users/10010110/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/website-down-php-not-supported/#post-13945495)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics