Title: Website down
Last modified: August 31, 2016

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# Website down

 *  Resolved [dudleyks](https://wordpress.org/support/users/dudleyks/)
 * (@dudleyks)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/website-down-please-help-1/)
 * Hi guys,
    My website (delicate-elegance.com) is down & I can’t even access my
   WordPress dashboard. I was trying to fix an error ([https://wordpress.org/support/topic/how-to-remove-cart-icon-in-header?replies=3](https://wordpress.org/support/topic/how-to-remove-cart-icon-in-header?replies=3))
   and put the code into my functions.php file instead of the .css. I put it into
   my child theme (which I created using the Childify Me plugin). I know now how
   ridiculously stupid this was but don’t know how to fix it. I didn’t have an FTP
   account so I’ve tried to set one up, but in FileZilla it says:
 * Status: TLS connection established.
    Command: USER katie Response: 331 User katie
   OK. Password required Command: PASS ********** Response: 530 Login authentication
   failed Error: Critical error: Could not connect to server
 * Is this because the website was already down so I can’t create the account?
 * I just need to remove that little line of code – I didn’t know it would do this
   🙁
 * If anyone can help me I would be SO SO SO SO SO SO grateful!!!
 * Thank you so much in advance!
 * Katie

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/website-down-please-help-1/#post-6918403)
 * You create the FTP account through your hosting provider. If that isn’t working,
   I recommend contacting them, because you’ll need that to fix this.
 *  Thread Starter [dudleyks](https://wordpress.org/support/users/dudleyks/)
 * (@dudleyks)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/website-down-please-help-1/#post-6918584)
 * Hi James,
    Thanks so much for your response 🙂 I contacted Bluehost by chat and
   they sorted it for me! Thanks again for the advice, Katie
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/website-down-please-help-1/#post-6918585)
 * You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Website down’ is closed to new replies.

## Tags

 * [server-error](https://wordpress.org/support/topic-tag/server-error/)
 * [site down](https://wordpress.org/support/topic-tag/site-down/)
 * [white screen of death](https://wordpress.org/support/topic-tag/white-screen-of-death/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/website-down-please-help-1/#post-6918585)
 * Status: resolved

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