Website fatal error

  • Resolved peterconfused

    (@peterconfused)


    5 years, 9 months ago

    Bluehost customer support supplied this error log.
    They disabled jetpack plugin and said if I enabled it again the same fatal error would happen.
    I had not touched the website/files when this happened. Site just went totally offline ?

    In error log it says :
    [26-Aug-2020 20:19:16 UTC] PHP Fatal error: require_once(): Failed opening required ‘/home2/farmigea/public_html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/opt/cpanel/ea-php70/root/usr/share/pear’) in /home2/farmigea/public_html/wp-content/plugins/jetpack/load-jetpack.php on line 41

    thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support darnelldibbles

    (@darnelldibbles)

    5 years, 9 months ago

    Hi there,

    This is affecting several users and we are definitely looking into a fix right now. We will update people in this thread:

    https://ww.wp.xz.cn/support/topic/e_compile_error-was-caused-in-line-41/

    Thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    5 years, 9 months ago

    I have good news!

    Bluehost found out which of their internal scans was removing the file, and fixed it. The problem should now be solved.

    You should be able to re-install Jetpack now, the file should not get removed again.

    Note: If you had only deactivated Jetpack via WordPress’ recovery mode, you’ll want to delete the plugin, and then re-install it from scratch.

    If you still experience issues with a fresh installation of Jetpack, let us know!

Viewing 2 replies - 1 through 2 (of 2 total)

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