Title: Website is down getting error message
Last modified: September 30, 2020

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# Website is down getting error message

 *  Resolved [craigm1](https://wordpress.org/support/users/craigm1/)
 * (@craigm1)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-is-down-getting-error-message/)
 * i have manually transferred my domain to a new provider using ftp software as
   well as the database, but my site is not coming up. Instead i get this error 
   message attached to my site/url;
 * Warning: require(/homepages/38/d801495644/htdocs/NewRbuddy/web/wp-includes/version.
   php): failed to open stream: No such file or directory in /homepages/38/d801495644/
   htdocs/NewRbuddy/web/wp-settings.php on line 33
 * Fatal error: require(): Failed opening required ‘/homepages/38/d801495644/htdocs/
   NewRbuddy/web/wp-includes/version.php’ (include_path=’.:/usr/lib/php7.2′) in /
   homepages/38/d801495644/htdocs/NewRbuddy/web/wp-settings.php on line 33
 * what does this mean and how can i fix it?
 * please help……
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-is-down-getting-error-message%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-is-down-getting-error-message/#post-13475245)
 * > i have manually transferred my domain to a new provider
 * Did you follow this guide on moving WP? See if you missed anything.
 * > [Moving WordPress](https://wordpress.org/support/article/moving-wordpress/)
 *  Thread Starter [craigm1](https://wordpress.org/support/users/craigm1/)
 * (@craigm1)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-is-down-getting-error-message/#post-13475915)
 * yes, i have done that, exactly to the letter. I have transferred several domains
   and never had any problems like this before. My provider keep giving me different
   reasons each time, database being wrong, missing files or error in a plugin..
   but each time i reset and transfer the files again i’m still having this issue.
   Even when transferring files directly from the previous server to the new using
   ftp, i still seem no closer to getting a solution.
 *  [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * (@jnashhawkins)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/website-is-down-getting-error-message/#post-13476225)
 * Your new host is Ionos (one and one)? If not you haven’t adjusted your DNS server
   yet.
 * You should call your host for help but I’m also concerned because I’m seeing 
   an Nginx server at the IP address advertised for your new(?) server.
 * If your server is an Nginx box but had been an Apache-based box then using FTP
   possibly bought over the htaccess file which won’t work with Nginx itself. And
   only your host can answer that and the other questions that would bring up.
 * Else, I’m thinking you might have FTP’d things in binary to your PC then Ascii
   mode going the other direction or vice versa… Following the documentation, as
   suggested by [@t-p](https://wordpress.org/support/users/t-p/), should have gotten
   you a viable migration otherwise.
 * This may also be a PHP and files permissions or ownership problem.
    -  This reply was modified 5 years, 8 months ago by [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/).
 *  Thread Starter [craigm1](https://wordpress.org/support/users/craigm1/)
 * (@craigm1)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/website-is-down-getting-error-message/#post-13618022)
 * Thank you for your replies and assistance. it has been very much appreciated 
   and my issue is now resolved. Thank you
    -  This reply was modified 5 years, 7 months ago by [craigm1](https://wordpress.org/support/users/craigm1/).
    -  This reply was modified 5 years, 7 months ago by [craigm1](https://wordpress.org/support/users/craigm1/).
    -  This reply was modified 5 years, 7 months ago by [craigm1](https://wordpress.org/support/users/craigm1/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Website is down getting error message’ is closed to new replies.

## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)
 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [site down](https://wordpress.org/support/topic-tag/site-down/)
 * [warning](https://wordpress.org/support/topic-tag/warning/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [craigm1](https://wordpress.org/support/users/craigm1/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/website-is-down-getting-error-message/#post-13618022)
 * Status: resolved

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